HCL LAPTOP G-68
WARRANTY IGNORED BY HCL

I have purchased 25 laptops from HCL for my customer (Kishor Pumps Pvt. Ltd) for which I have given the order and it was clearly mentioned on the order that 3-year onsite warranty for all parts. we are facing the following problems

We are facing the following problems in the same.

1. After 1-2 months we are told by HCL that we will not give onsite warranty as the sales team have not transferred the amount to service team??

2. After 1-year when we asked for the service of battery we are told that battery has only 1-year warranty. The HCL representatives had committed 3-years warranty on all parts to KISHOR Pumps that time. I was there at the time of finalization.

I have personally written to almost all of HCL concern persons but no response from them.

Please help me in this regards