Dear Sir,
First off all let me say that I apologize for sending this directly to you but I feel as Hewlett Packard’s care what is going on and how employees are treating loyal customers.
I would like to draw your kind attention on manufacturing quality of model pavilion dv6. I have opted the latest configuration just to use at least 2 -3years.
I was very much sure that world famous brand like HP will give me the best quality, but I am sorry to say “touch pad left button is not working properly within 3-4 month” .
As per your local service team (RT out sourcing Ltd, jaipur), it’ is damage & will be chargeable.
If this model is so delegate & sensitive, I don’t think it should be marketed. I am very much sure; this model will damage our hard money.
Kindly draw your kind attention and advice to replace my Laptop with any durable model.
With warm regards,
M N Mishra
Jaipur, Rajasthan
India
91 99838 50006
Lap top Model – Pavillion dv6
s/n – CNF9171HMV
P/N – VB627PA#ACJ
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