HP Compaq Desktop Model CQ3111IN, Serail No. INA95103DK - purchased in January. In September no display problem. Which was sorted out by replacing the Motherboard in a week's time, since it was in warranty. Now after expiry of the warranty, in June alothough the desktop is working properly in all respect, however the LAN and the SOUND function suddenly stopped. Contacted HP Customer care - Case ID No.CA - 1097365 is given and I was referred to Redington (india) Ltd. for the service. I contacted them and in one day the engineer came and advised that the Motherboard has to be taken to their centre for repair, since the required CD for recovery etc. is not available, they will get it from Chennai. I had to follow it up again and reminded them, after which one person came and took the Motherboard on 05.08.2011. Today is 11.08. I did not receive any response. so I had to call back. Suprisingly the person over there Mr. Mehul, gave some escapist replies, which meant that they have not touched my case. I had mailed to Redington yesterday about the same, but of no response at all. I asked Mr. Mehul to call me back in 30 minutes and tell me the status, but till now he has not called. I had to sent an SMS for reminding him. Instead of him, now at around 18.10 hrs one lady named Ujjwala called me and told that my case has been referred and it will take time. When I asked how much time? She could not specify anything. I asked whether it will be One Month? She replied - May be. Is this the way HP professionals to react to the Customers? When I called for the first time the most vital thing they informed me about the Visit Charges of Rs.750/- that they have recovered, of course by doing nothing. And the lady Ujjwala behaved in the most unprofessional manner as if she has rehearsed to do that. I had to react with a statement that I will make a complaint to HP regarding such unprofessional attitude, the reply came from her was "As you Wish, you can go ahead" and she abruptly hung up.
I just wanted to complaint that is this the attitude of HP Csutomer Care Division? I am working in a Bank, which is also a Service Industry, I never behave like that to any of our Customer.
Is there anything which can expedite the solution to my problem? Can the team of HP will rsolve the issue at the earliest, or should I go to some other forum? Anyone to hear?
regards
R K Mohanty
9867788300
Mumbai
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