I purchased a Compaq Presario V3424AU Notebook PC, serial no.2CE726056G on September 10, from Laptopshop, #488, JNC Road, Opp. Krishna Temple, Koramangala 5th Block, Bangalore - 560 095. When I started to work on this, it started showing complaint one
or other continuously. The details are given below.
1. October 9 - CD/DVD drive complaint. case no 2214912094, CD/DVD drive was not working. When I approach the Laptop shop, they told to go to Hewlett-Packard India Sales Pvt Ltd Service Center, #777e, 1st Floor, Opp. New Horizon School, 100Ft. Road, HAL 2nd stage, Indiranagar, Bangalore - 560 038. They changed the CD/DVD drive.
2. In December again when open the CD/DVD drive to start my work, it came out. I visited service center again. They told they didnt screw it properly, so they told they
screwed it. (They didnt give any case #).
3. January 23 - after half an hour of switching on the notebook (it would get heated after half an hour) while I was working on that, it shut down its own. I contacted your service center. They changed the mother board and told
me everything ok. Case no: 2216555348.
4. February 4. Token no: 105. After taking the note book home. I again face same problem, after half an hour of switch on, it got stuck. I have to press power button
to switch off. Then I have to wait for 2 hours until the notebook get cool and start the work, again after half an hour it got stuck. I contacted the service center. The engineer there checked and told me no problem and they didnt take any case on that and I returned back.
5. February 18. case no. 22168931.
Again the same problem, after half an hour of switch on, it got stuck. I have to press power button to switch off. Then I have to wait for 2 hours until the notebook get cool and start work, and though after half an hour it will get stuck
again. When I contacted the laptop shop, they told their responsibility over once they sold the product. It will be HP, who should do anything, so contact HP. When contacted
the service center, they kept the unit there for days. Whenever I contacted them, they told they are working on it to rectify the complaint. Finally I worte to HP CEO, and I
got a mail from South East Asia Customer Care Centre, on February 21st, stating they will assist me but I didnt get any resolution for my problem until April even I was continuously writing to them. Finally on April 24, they told they couldnt rectify the problem, so they gave me another unit as replacement with serial #2CE72603KN.
By the time I lost my work contract since I couldnt submit my work in time. Whenever I switched on the laptop, I had to run to their service center. Then, came back to Kerala without any work. so I was not using it. Again, on December
26, I started work, but again the same complaint as the earlier repeated. It got hot and stopped working after half an hour. I was totally upset. When I sent an email to CEO and President, Léo Apotheker, which forwarded to Rajesh Vaddiparthy, Manager Customer Relations South Region. He advised me to pay and repair or negotiate, sell it and buy another model. He didnt give any support. I enquired about this problem and came to know this problem is affecting many laptops due to inherently defective NVIDIA chip and is documented on net, HP withdrawn the sale of this NVIDIA MODEL due to this and there is a lawsuit at United States District Court for the Northern District of
California for NVIDIA settlement. Details of settlement, site http://www.nvidiasettlement.com.
Even though, they are not ready to respond my mails or give any resolution for my problem.
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