HP Pavilion Desktop (Product model No:-L1908W) was purchsed on 13-Aug-10. All of a sudden LCD had developed a black spot on the screen. Since we were still covered under the warranty period a complaint was logged (Reference Nos:-Docket no.4618768631. HP Support engineer had visited and left after examining without mentioning anything to us. Later on when we contacted the customer care we came to know that the engineer had submitted a report that the damage was a physical damage. We were quite shocked and suprised to hear the same as their were not even a scatch on the LCD Screen. We were suprised to hear how HP can cheat ignorant customers by passing of an internal product problem as physical damage. Inspite of explaining this several time to the cutomer care executives they were not ready to listen to us. We were feeing quite harassed as the desktop has been hardly used and inspite of the fact that it was an internaL product fault a reputed company like HP passes it of as a physical damage during the warranty period.
0 comments