I made an order to purchase a HP laptop through an online shopping site on 13th January which was delivered to me on 13th Feb.2012. Model is HP Pavillion DM1 Series DM1 3210 AU (Black) for Rs.20499/-.
In this laptop two keys did'nt work properly. I discovered that icons like @ and # could not be typed. instead these were showing different icons " and symbol for british pound. I tried to contact HP helpline and they called my back but at time time I did not have the laptop with me so I requested them to call me on a certain date and time, and they did'nt call at the given time to solve my problem neither they provided any professional help at my address, but asked me to visit any HP help centre in my city which are very far from my place and it would also be expensive to travel. I requested them to solve my problem through email but no such address for customer help was provided to me.
My problem is still continuing and one can image how difficult it is to work on such a laptop.
Second problem about this laptop is that MS Powerpoint has not been installed in it so I can't open many files in this laptop.
Third problem is is that it takes too long around (5 minutes) to open MS word program.
And finally the most amazing thing is that if when I connect to internet youtube to see any song (video) it could not be seen.
I also wanted to activate google chrome or any other browser other than internet explorer for fast service. It is installed in laptop but does'nt work. Any other browser does'nt work. I feel it very difficult when you spend a good amount and get such experience.
Jaya Verma
contact No. 9891784179
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