Hi,
I have given my IBM thinkpad machine R52 model for servicing at Lenovo care in Andheri - Mumbai. I have taken an warranty pack from RT Outsourcing Services Ltd. Delhi. (They have confirmed that warranty covers all software related problems and hinges as well)
Problem: the machince restarts on its own and sometimes the screen distort automatically. The hinges of my laptop has loosen because of which the lid shakes a lot
The customer care at lenovo has informed me that it is a problem of mother board and will be replaced. I have given my laptop for servicing on 20th Novembers and was told that i will be serviced in 3-4 days.
I have been making calls every single day at lenovo care for follow up but there is not imporvement. Every time i make a call i have been told of different issues. No one know what is the current status and the problem in the laptop.
Regarding hinges it was told that it will not be serviced. This is purely the breach of the warranty conditions.
I'm really fed up with the kind of service lenovo is giving. I have been using my laptop for all my office work and since last two weeks my work has been hampered a lot. I'm facing a lot of problem at my office from my seniors.
I have no idea how to resolve this issue, please help me in resolving this as lenovo is not bothered about their customers problem.
They have ordered for mother board but that new mother board is not functioning properly and was re-ordered. The problem is still not fixed
You can reach me at 9987360202 or email at [email protected]
0 comments