Hi,
My name is Anand and I purchased Acer Aspire 5536 laptop on 6th of January. I was well pleased with the performance of the system for the first 2 months. However, after 2 months, it started showing some “Forced shutdown” error message while shutting down the system and the startup got slower as well.
It even took around 15 minutes to start and all of a sudden one day, it’s not starting up. I couldn’t even go to BIOS or even to last known configuration. So, I couldn’t take a backup of my files.
Now I am very desperate that, I made up my mind in choosing Acer. I do understand that, any computer can cause problems.
But it’s very astonishing that, I gave my Laptop to your Service Center on 5th of May and even after 1 month. They couldn’t help resolve the issue with my Laptop.
As, I enquired about the problem. I came to know that, this was some monitor flickering issue. After that, they are telling like, they have replaced the mother board and they are waiting for to change the processor.
And, I even called up your Customer Care, for complaining this and they are not at all responding to what am saying. I already told the Customer guys that, I have given the laptop to service center. Even, though he is just giving the details of the service centers, which I already have. He was not all in a mood to help me at all. Forget it!!!
Today, I called up the service center and they are still asking for one more week to change the processor. What is it going on!!! they are telling like, processor is in shortage. I can’t believe it…
Now I don’t want this messed-up laptop back. I want a new laptop to be replaced with 1 year warranty and my files backup with effect to date replaced. According to service center, they don’t have any authority to do anything!!!
To whom, should I be complaining about the loss of my time and money?
Whoever has the right authority, please replace my Laptop with 1 year warranty and my files backup.
Service Center Details: Compherials Kaloor, Ernakulam, Keral. India.
Complaint registered under my brother 'Amruth Mani, on 6thMay.
Contact details:-
E-mail ID:- [email protected] & [email protected]
Ph:- 91 9995801381
91 9946112522
91 8891225923
Regards,
Anand Mani
Cohin/Kerala
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