Hi
i manish thakur bought a NOKIA E-5 Mobile Bill no 16113 dt 23.12.2010 Rs 10.000 From M/S chadha mobile Pvt ltd Phagwara gate, near bhagat singh chowk Jalandhar City & its IMEI no is 354859040896145 the problums is, set is stop working after 10 day from date of purchase i visit shopkeepar but they refuse & suggest me visit Nokia service center, after visit nokia service center they give me manual job sheet & update sotware of the handset, but i face same problum after some day, nokia service center update my handset 5 time under same job sheet . at last set is dead in feb., after set is dead, set send to nokia Head office by service center & after 10 days they give me my set with new IMEI354859040903685 (inner body without battery & cover changed by company as per service center) but after some time in 3rd may set is again dead & I visit nokia service center & service center opinion is the set send again Head office & collect after 10 day & jobsheet no is 177433527/110504/10 at Mobile clinic shop no 4 green mart complex Model town road, JALANDHAR CITY on 7th may I drop a mail (attached) to Nokia customer care my whole problem but they refuse (attached answer),
after 19 days on 21st may afternoon nokia service center provide me my handset with new IMEI no 352023049109388 & assure there are no problem face u by nokia in future, but, after some hours in evening on 21st may I face problem in display of handset (Red & black lines on display). because 22nd is Sunday on 23rd may I visit again nokia service center but there are no satisfactory answer by service center & they give me manual job sheet no 177433527/110523/37 & there are no standbye set provide me by service center in whole session & I lodge Telephonic complaint at nokia service center no 30303838 (that I want to leave this set & kindly refund my money ) & complaint no is 1-11660498931 But there are no positive response by company at present my Handset at nokia service center.company want to give me my old many time repaired set but I want refund from company.
From the begning when I purchase Nokia E5 Handset I face only problem again & again, many time set repaired by the company but problem is not solved (a new problem faced again when last problem is solved) & maximum time aprx 4 month my handset is not with me & I am not using my new handset properly due to problem & I suffer my business loss & mently harassment, before I go consumer court I want to share my problem with PEHEREDAR
Regards
Manish Thakur
34 green avenue
near basti bawa khel
JALANDHAR CITY (PUNJAB)
9814417240 COMPLAINT ON 7.5.2011 to nokia carline
Hi
i am manish thakur bought a NOKIA E-5 Mobile Bill no 16113 dt 23.12.2010 Rs 10.000 From M/S chadha mobile Pvt ltd Phagwara gate, near bhagat singh chowk Jalandhar City & its IMEI no is 354859040896145 the problums is set is stop working after 10 day from date of purchase i visit shopkeepar but they refuse & suggest me visit Nokia service center, after visit nokia service center they give me manual job sheet &update sotware of the handset but i face same problum after some day, nokia service center update my handset 5 time at last set is dead in feb., after set is dead, set send to nokia Head office by service center & after 10 days they give me my set with new IMEI354859040903685 (inner body without battery & cover changed by co as per service center) but after some time in 3rd may set is again dead & I visit nokia service center & service center opinion is to send the set again Head office & collect after 10 day & jobsheet no is 177433527/110504/10 at Mobile clinic shop no 4 green mart complex Model town road, JALANDHAR CITY
.in whole session there ara no set provide me as a standbye, i fed up from the begining when i purchase nokia handset & i want to claim my amount & mently harrasment through consumer court & want to purchase another co handset.
This is for ur information
Regards
Manish Thakur
9814417240
REPLY BY NOKIA ON 11.7.2011
Hello Manish,
Thank you for contacting Nokia Careline.
We understand that you are facing concern with your Nokia E5-00 handset despite repair from the Nokia Care Centre.
We know how important this is for you and we look forward to providing you with the necessary assistance.
In response to your email, please note that we are not in position to comment on your request of refund. Further, we would like to inform you that your handset is under process. As soon as the handset has reached to the Nokia Care Centre, you would be informed. Kindly be in touch with the Nokia Care Centre for further updates.
Your case ID is 1-11637318284
For further enquiries, please feel free to email us or contact our Technical Support Executives at 30303838 between the hours of 9:00 am and 9:00 pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.
Thank you for choosing Nokia.
Regards,
Vinamra Saxena
9803071240
9803071240
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