Subject: HP diwali offer of Nikkon Coolpix camera on buying HP make Laptop
HP Reference: Redemption Reference Code - 5409918
I have purchased a HP Make Laptop Model No HP Pavilion G6-2202 TX with serial No5CD2367TOF on 13th November from CROMA, Kothrud, Pune store.
HP had a Diwali offer wherein the customer based on the type of HP Laptop purchased by them, a Nikkon Coolpix camera was offered. For the Laptop which I bought, I had to Pay Rs 2499/- to claim the offer. Also I was required to send following documents to claim the offer.
a) copy of invoice b) Sticker pasted on the Laptop box
c) Identity proof d) Demand draft of Rs 2499/-
To avail this offer, the customer had to complete the registration for claiming the Camera. This registration was done by CROMA staff on the same day when I bought the laptop. The Croma staff told me that my registration was succesfully done and I need to send the above documents to HP, but the gentleman did not inform me the due date for sending the documents. I had also told the CROMA staff that I am out of Pune for ten days and I would be able to send the documents after 22nd November.
Subsequently, as told by CROMA staff, I received a e-mail from HP confirming my registration for the offer, indicating the necessary documents to be sent and delivery schedule for receiving the camera. But no where in the email, they mentioned the due date for this offer. This is the only official written communication from HP to me.
Accordingly, after coming back to pune, I sent the documents to HP office at Delhi on 23rd November by first fligh courier services and the documents where received by HP on 24th November (as confirmed by HP). The documents were sent to following address.
HP Redemption Cell,
Solutions Integrated Marketing Services Pvt Ltd
24 & 30, Ground Floor
Okhla Industrial Estate, Phase III, New Delhi – 110020
Thereafter there was no communication from HP till 2nd December and the status shown on there website www.redemptionsupport.com upto 30th November was “ Registration succesfully completed, awaiting documents”.
On 30th November I called their toll free number 1800 4254 999 (which is very difficult to get) to inquire about my claim. I was told that my documents have not been received and I should send a mail to [email protected]. Accordingly I sent a mail. Surprisingly, I received a mail from [email protected] informing me that my documents were received after due date and my claim was rejected. Also the claim status on the website www.redemptionsupport.com showed that the claim was rejected which otherwise till 30th November showed as documents awaited.
I then sent e-mails to [email protected], [email protected] but they did not responded till date. After talking to toll free number I was asked to write email to [email protected] to know what happened to my claim. But nobody is either replying to me neither I have received my documents (Draft) till date.
VV Chitnis
9423507420
Pune
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