Our phone is out of order from 20 days. Our number is 23392678. The complaint is that the phone rings, but nothing can be heard when u try to talk. There is a hell lot of disturbance. Looks like the wires are worn out. We are BSNL customers from 10 years now. 10 complaints have been registered for the latest issue we are experiencing. The online complaint number is an utter waste. It keeps giving the same confirmation number 2004 or 0304 whenever you try to register a complaint. No action is taken. I also called the Junior Engineer at 23398844 and informed him about the issue. He plainly refused to do anything about it until a complaint is registered online. In his records, there were no complaints registered by us.
When the system itself is faulty, how do you expect us to log a complaint. The person was not at all friendly on phone and is highly inapproachable.
The phone is still bad. It has not been corrected. Hope someone responsible would read this and try to help.
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