Please find my complain given bellow. The mails I received from India Today Book Club are also here as trailing mail.
My-self Angshuman Ghosh (ITBC09172787, Order no: 880022523), a worst sufferer being a member of India today book Club.
After passing 8 letters to the response of India today book club I am here to get the justice.
Let me come to the details.
I attempted to get Reebok fitness kit from your India today book club on 24th Nov'09.
On 24-Nov-09:
At First, I tried to place my order in the following address (My residential address):
Angshuman Ghosh,
Bhawani Complex, Block-Q, Flat-1A,
Krishnapur, Kolkata-102.
Mob NO: 9883335757
The transaction was unsuccessful and there was no debit from my CITY BANK CARD ACCOUNT.
Then, I tried second times with my office address as mentioned below.
Chembiotek research,
Block BN, Sec-V, Salt lake, Kolkata-91.
Mob No: 9883335757.
The transaction was successful and there was a debit of Rs. 2298 from my same CITY BANK CARD ACCOUNT.
Up to this it was good.
&&&&&&&&&&&&&&--
On 28th Nov'09:
I got a phone call from your India today book club (911130818600), A lady named Miss/ Mrs Ritu informed me that there was some problem with the internet so the amount Rs-2298/ was not debited from my credit card and I have to go through a procedure by my mobile phone so that the amount can be debited from my account and then the order will be done.
I repeatedly asked that lady that my order is confirmed and I got an email from the concerned department regarding the confirmation. So I don't want to go for further any transaction from my credit card as because she might be wrong and there might be same transaction twice for the same product.
But the lady confirmed me that there was no transaction for my name with India today book club and she again confirmed that no order is there with my mobile no also.
More over If I pay twice for the two same order that and if I make complain one order will be cancelled and the amount will be refunded to my concerned credit card.
I went through the transaction and asked her name. The lady asked her colleague that whether she will say her name or not... this make the doubt to me regarding the transaction. and the lady just said her nickname Ritu (or false!!) and the order no ID:880022523!!! and dropped the phone.
>>>> I think its not a hard task to you to identify the lady who made the transaction.
>>>>Instantly I called back to India today book club at 18002006262 and they informed me to give the complain at another no: 1140502424. I called to that no (1140502424), Mr. Indrajit Sen was there and he listened my problem, and asked to hold the phone for a moment and after that he informed me that today's order yet not punched so make a complain via mail to [email protected].
>>> I also sent a mail to [email protected] well as [email protected] at the same day (28-nov-09), I made the second transaction for cancellation of order (880022523) and money refund.
&&&&&&&&&&&&&&&&&&&&&
On 30-Nov-09:
Again I sent a mail regarding the cancellation of order (880022523) and refund of money.
&&&&&&&&&&&&&&&&&&--
On 01-Dec-09
I received a reply from Dominic Savio, India Today Book Club. He mentioned there it was impossible to cancel the order as because it was already dispatched.
I don’t know how this was shipped as I informed the details of the matter just after placing the second order (It’s better to say that I was compelled to place the second order by the lady of India Today Book Club.)
>> Again I sent a mail to India Today Book Club, regarding the same issue mentioning that I might go to consumer forum regarding the same matter.
&&&&&&&&&&&&&&&&&&&&&&--
On-04-Dec-09
I received a mail from Amit Kumar, Executive Relations, India Today Book Club. He suggested me for refusing the parcel on my door step. As soon as it will be returned, they will arrange for the refund.
>>>> The same day I replied that “Certainly I will not receive the product, but how long my money will be involved in your business without giving me any interest rather making me worried.
Please credit the money to my credit card account which you got from my CITY bank creditcard so that I can not blame me to become a member of ITBC.
If my order (ID: 880022523) is not cancelled I will go to consumer forum, human rights and also to the higher authority.”
&&&&&&&&&&&&&&&&-
07-Dec-09
The parcel reached by Blue-dart courier but I refused that.
The consignment no was: 43588585224.
I sent a mail regarding the fact also reminding the letter from Amit regarding the refund of my money.
“As I refused the courier and did not receive your product please refund my money as you committed in the mail dated 4th Dec'09”
>> The same day I received the relply from Jagriti, India Today Book Club. He/She mentioned that after receiving back the parcel they will arrange refund.
&&&&&&&&&&&&&&--
On 29-Dec-09:
After 22 days, I checked the details of my Citi Bank credit card account (from where the amount Rs. 2298/ was debited). Nothing was credited to my account from India today book club.
>>I sent mail to India today book club twice at the same day, to make the refund of my money.
>>I received two reply from them (Praveen and Prachi). They mentioned “With reference to your mail we would like to inform you that we might have received your order but due to some technical problem the same has not been updated in our system.
We request you kindly provide us some more days as soon as it will be updated we will do the needful soon.
>> Again I replied to refund my money back to my account by the first week of Jan’2010.
&&&&&&&&&&&&&&&
I request you to do the needful for refunding my money to the concerned credit card ASAP.
How long the people will be harassed by India today Book Club??? (!!!).
Why the India Today employees tells lie and compel the customer for getting same product twice???
They should be punished/ penalized.
Angshuman Ghosh.
Complain no: 243244.
Order Id: 880022523
Courier consignment no: 43588585224.
Amount Rs. 2298/-,
&-- Forwarded by Angshuman Ghosh/Chemistry/BN/Chembiotek/TCGLS on 12/30 11:19 AM &--
Angshuman Ghosh/Chemistry/BN/Chembiotek/TCGLS
12/29 02:04 PM
To
Response, [email protected]
cc
[email protected]
Subject
RE: How long it will take time to refund the money to my CITI bank credit card account!!!
Dear Prachi,
Thanks for handling my case.
Hope this will not be the tuffest puzzles to you and I will get my money back by the first week of jan'2010.(??!)
I think, another 7 day's will be sufficient to resolve this problem.
Hope the new year 2010 will bring good luck for me!!!
N.B: This is my 8 th mail against one complain (No: 243244).
Thanks in advance for your cooperation.
Angshuman Ghosh
Response
12/29 01:04 PM
To
cc
Subject
RE: How long it will take time to refund the money to my CITI bank credit card account!!!
Dear Member,
We apologize for the inconvenience caused to you.
With reference to your mail we would like to inform you that we might have received your order but due to some technical problem the same has not been updated in our system.
We request you kindly provide us some more days as soon as it will be updated we will do the needful soon.
Please note your Membership number ITBC09172787 for your future references.
We value our customer and trust that you enjoy our products.
Your valuable association with the India Today Book Club means a lot to us.
Assure you of our best possible services always.
For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424, 9:30 AM TO 6:30 PM, and all 7 days)
Warm Regards,
Prachi
Executive Relations
India Today Book Club
From: [email protected] [mailto: [email protected]]
Sent: Tuesday, December 29 12:39 PM
To: response (ITBC); [email protected]
Cc: [email protected]
Subject: RE: How long it will take time to refund the money to my CITI bank credit card account!!!
Dear Praveen,
Thanks a lot for sharp reply.
I am not understanding 'POD' what's that??
However following details I have with me which are already mentioned in trailing mail.
Complain no: 243244.
Order Id: 880022523
Courier consignment no : 43588585224.
Amount Rs. 2298/-
If you need any other information from my end, please feel free to ask me. I am always here to cooperate with you.
It's already 1 month over. Is it not enough time to resolve such a simple task.!!!
I hope in the new Year India today book club will take the resolution to make their operation faster and not to harass people by taking the advantage of their innocent nature.
N.B: This is my 7th mail against one complain (No: 243244).
Thanks,
Angshuman
Response
12/29 12:04 PM
To
cc
Subject
RE: How long it will take time to refund the money to my CITI bank credit card account!!!
Dear member,
We apologize for the inconvenience caused to you in this regard.
With reference to your mail we would like to inform you that we might have received the parcel back. But it is not uploaded in our database.
So we request you kindly provide us some more working days to upload and do the needful. However if you provide us POD so we can forward to concern department for uploading the same on urgent basis.
For further queries, please feel free to call us on our Helpline Number (011-40502424, 9:30 AM TO 6:30 PM, all 7 days)
Thanks & Regards
PRAVEEN
India Today Book Club
From: [email protected] [mailto: [email protected]]
Sent: Tuesday, December 29 11:08 AM
To: response (ITBC); [email protected]
Cc: [email protected]
Subject: How long it will take time to refund the money to my CITI bank credit card account!!!
Dear Sir,
It's already 22 day's over the courier returned and one month over since I launched the complain.
How long it will take time to refund the money to my CITI bank credit card account!!!
Please feel free to say me that weather you are willing to refund the money or I will go to consumer forum.
I know it's my fault to be a member of 'India today book club'. Hope I will never do such a mistake.
Please refund my money (Rs. 2298/) to my respective credit card account.
Thanks in advance for your cooperation.
Angshuman
Response
12/07 02:20 PM
To
cc
Subject
RE: Cancel order- ID: 880022523 and refused consignment no: 43588585224
Dear Member,
We thank you for your mail to us.
With reference to your mail we would like to inform you that as soon as your parcel will come back to us and updated in our database do we will do needful as per your intimation.
We value our customer and trust that you enjoy our products.
Your valuable association with the India Today Book Club means a lot to us.
Assure you of our best possible services always.
For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424 9:30 AM TO 6:30 PM, and all 7 days)
Warm Regards,
Jagriti
India Today Book Club
From: [email protected] [mailto: [email protected]]
Sent: 12-07 13:37
To: response (ITBC); [email protected]
Cc: [email protected]
Subject: Sub: Cancel order- ID: 880022523 and refused consignment no: 43588585224
Dear Sir,
Today (7th Dec'09), the courier by Blue-dart reached to me but I refused that.
The consignment no was: 43588585224.
As I refused the courier and did not receive your product please refund my money as you committed in the mail dated 4th Dec'09
Thanks,
Anghuman Ghosh
&-- Forwarded by Angshuman Ghosh/Chemistry/BN/Chembiotek/TCGLS on 12/07 01:22 PM &--
Angshuman Ghosh/Chemistry/BN/Chembiotek/TCGLS
12/04 11:33 AM
To
Response, [email protected]
cc
[email protected]
Subject
RE: Urgent!!! Cancel order- ID: 880022523... Fraud with meLink
Dear Sir,
I got your point.
But as I am not interested for that product and already made the complain instantly to cancel the order then how that was dispatched.
Are you compelled me to get it? (!).
Certainly I will not receive the product, but how long my money will be involved in your business without giving me any interest rather making me worried.
Please credit the money to my creditcard account which you got from my CITY bank creditcard so that I can not blame me to become a member of ITBC.
If my order (ID: 880022523) is not cancelled I will go to consumer forum, human rights and also to the higher authority.
Thanks,
Angshuman
Response
12/04 10:36 AM
To
cc
Subject
RE: Urgent!!! Cancel order- ID: 880022523... Fraud with me
Dear Member,
We thank you for your mail to us.
With reference to your mail we would like to inform you that as your order have been fully processed from our end so it is not possible for us to cancel your order. Kindly refuse the order at your doorstep if you are not interested. As soon as we will receive it back we will arrange the refund.
Please note your Membership number ITBC09172787 for your future references.
We value our customer and trust that you enjoy our products.
Your valuable association with the India Today Book Club means a lot to us.
Assure you of our best possible services always.
For further queries, please feel free to get back to us or Call us on our Helpline Number (011-40502424, 9:30 AM TO 6:30 PM, and all 7 days)
Warm Regards,
Amit Kumar
Executive Relations
India Today Book Club
From: [email protected] [mailto: [email protected]]
Sent: Tuesday, December 01 12:42 PM
To: response (ITBC); [email protected]
Cc: [email protected]
Subject: RE: Urgent!!! Cancel order- ID: 880022523... Fraud with me
Dear Sir,
I am absolutely surprised that I was made that transaction (forcefully done by your customer care representative) on 28th Nov'09 and logged my complain on the same day by phone and email both. After that I got in touch with you everyday by phone and email both regarding the same matter.
How the order was dispatched before getting punched??? (marked green in may mail dated 28-Nov-09).
Though today your customercare representative informed me that the order is cancelled: my complain no is 243244.
Order no 880022523 should be cancelled and the money will be refunded to my corresponding credit card account
If my order (ID: 880022523) is not cancelled I will go to consumer forum, human rights and also higher authority.
Thanks,
Angshuman
Response
12/01 11:44 AM
To
cc
Subject
RE: Urgent!!! Cancel order- ID: 880022523... Fraud with me
Dear Member,
We thank you for your mail to us.
With reference to your mail, we would like to inform you that your order has been dispatched from our side; it is not possible to cancel your order.
Please not your Membership number for your future reference: ITBC09172787
We value your association with India Today Book Club and thank you for your patronage & co-operation.
For any further query or assistance please feel free to mail us or call at our customer care-(011-40502424 or 1800 1024242 toll free).
Thanks & Regards,
Dominic Savio,
India Today Book Club
From: [email protected] [mailto: [email protected]]
Sent: 11-30 11:05
To: response (ITBC); [email protected]
Cc: [email protected]
Subject: Fw: Urgent!!! Cancel order- ID: 880022523... Fraud with me
Dear Sir,
Sub: Need email confirmation regarding cancellation of order: 880022523 and dispatch status of order: M-COMMERCE/0GA090091242
As I was asked by your customer care representative to call you again on 30th Nov'09 regarding the cancellation of my order (ID: 880022523), I tried to get you at 01140502424 and just now (10. 40 AM) I get in touch with one of your customer care representative named Ms/Mrs Priya Srivastava over phone and she informed me that my order ID: 880022523 is already cancelled and I will get the refund in my credit-card account within 2-3 wks.
She also mentioned that order no M-COMMERCE/0GA090091242 is already dispatched and will be arrived to me shortly.
If so, I am very happy with your customer-care service, but still I need the confirmation through email, regarding the same matter.
Thanks for your cooperation.
Angshuman
&-- Forwarded by Angshuman Ghosh/Chemistry/BN/Chembiotek/TCGLS on 11/30 10:40 AM &--
Angshuman Ghosh/Chemistry/BN/Chembiotek/TCGLS
11/28 03:56 PM
To
, [email protected]
cc
[email protected]
Subject
Urgent!!! Cancell order- ID: 880022523... Fraud with meLink
Dear Sir,
I am Angshuman Ghosh, working as a scientist in chembiotek (TCGLS company) involved in innovative research. As we don't have enough time to go for shopping we usually do it via internet.
This is the first time I faced such fraud from your company.
Let me come to the details.
I attempted to get reebok fitness kit from your Indiatodaybookclub on 24th Nov'09.
1. At First, I tried to place my order in the following address (My residential address):
Angshuman Ghosh,
Bhawani Complex, Block-Q, Flat-1A,
Krishnapur, Kolkata-102.
Mob NO: 9883335757
The transaction was unsuccessful and there was no debit from my CITY BANK CARD ACCOUNT.
2. Then, I tried second times with my office address as mentioned below.
Chembiotek research,
Block BN, Sec-V, Salt lake, Kolkata-91.
Mob No: 9883335757.
The transaction was successful and there was a debit of Rs. 2298 from my same CITY BANK CARD ACCOUNT.
Today (28th Nov'09) I got a phone call from your indiatoday bookclub (911130818600), A lady named Miss/ Mrs Ritu informed me that there was some problem with the internet so the amount Rs-2298/ was not debited from my credit card and I have to go through a procedure by my mobile phone so that the amount can be debited from my account and then the order will be done.
I repeatedly asked that lady that my order is confirmed and I got an email from the concerned department regarding the confirmation. So I don't want to go for further any transaction from my credit card as because she might be wrong and there might be same transaction twice for the same product.
But the lady confirmed me that there was no transaction for my name with indiatoday book club and she again confirmed that no order is there with my mobile no also.
More over If I pay twice for the two same order that and if I make complain one order will be cancelled and the amount will be refunded to my concerned creditcard.
I went through the transaction and asked her name. The lady asked her colleague that whether she will say her name or not... this make the doubt to me regarding the transaction..and the lady just said her nickname Ritu (or false!!) and the order no ID:880022523!!! and dropped the phone.
I think its not a hard task to you to identify the lady who made the transaction.
I called to citibank customer care and they confirmed me that both the transaction are valid with the same amount Rs.2298/. That means the last transaction was carried out by me, giving me a wrong information, to promote sales.
Instantly I called back to Indiatoday book club at 18002006262 and they informed me to give the complain at another no: 1140502424. I called to that no (1140502424), Mr. Indrajit Sen was there and he listened my problem, and asked to hold the phone for a moment and after that he informed me that today's order yet not punched so make a complain via mail to [email protected]. Now I am doing it so.
As today was holiday I was in my home and the trailing mail was in my office login so I come to office to get the details and to mail you.
I would like to request you to cancel the today's order and make refund the amount to my citibank credit card.
And also take necessary action so that this type of fraud again can not be done by your employees. As this type of online shopping is done based on customer caring service, such type of incident will loose your goodwill and ofcourse will loose your customers.
Thanks and regards,
Angshuman Ghosh
11/27 01:05 PM
To
[email protected]
cc
Subject
Order Confirmation from India Today Book Club
Dear Angshuman
Thank you for your order. We wish to inform you that your order has been put under
process with order no M-COMMERCE/0GA090091242. The order value is Rs. 2298 and Order Date is 26-NOV-09. You will receive an email and a sms with your despatch details soon.
Thank you once again for ordering with India Today Book Club
For any further assistance please reply to this email or call us at 011-40502424 (10 a.m.
to 6 p.m.) or SMS ITBC to 52424.
Yours Sincerely
India Today Book Clu
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