I had purchased Aquaguard on the 10th of June. As per the warranty card I was supposed to get 2 free service from the company.
Surprisingly, on the penultimate date of my warranty expiry one service person came and serviced my machine. He kept on iterating on the AMC. I think his main purpose was to do an AMC for me. I told him that there is another "FREE" servicing due for me and he kept on repeating on the AMC.
In the meatime the so called survey persons from Eureka forbes also came to my place and I reminded them of my "FREE" service wherein he said that he would intimate his company on the same. Lastly, I lodged a compalint on the 16th of December that my machine was Leaking fro the water outlet and I want the same to be rectified with the "FREE" servicing. Surprisingly, on that very day the same person came to my place and again statred on the AMC part and did not touch my machine.
On the 17th he came to my place and said that he has seen the machine and nothing is wrong with it.
I was SHOCKED to see in the evening that the machine was still leaking and the person very conveniently got his service sheet signed from my person.
I am very sorry to say that a company like Eureka Forbes thrives on the AMC and is least bothered on the customer's complaint.
I am also in the service industry, but am very sorry to say that the service of your company is very poor where the company people are ONLY interested in the AMC.
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