I have purchased one W550i handset in the month of may. Right from day one of the purchase, i faced a number of problems with the set, the major being the hanging of the set while attempting to make a call or sending a sms. I have taken my handset for repair to SALORA INTERNATIONAL, OKHLA, DELHI numerous times and they have alleged to change the circuit of my handset two times, then also the problem persists. The cell goes off and then the display goes white and the cell hangs up. On my last visit to the SALORA INTERNATIONAL on 27 NOV, the circuit was changed again and new IMEI number was given (357444003641783) to me. The complaint ID of the last complaint is SES07BR243025.
Just in a span of 20 days, the cell has hung up again. I am so fed up of SONNY ERICSSON now that i will not recoommend the sony hand sets to any body. The engineers at the SALORA INTERNATIONAL are good for nothing, everytime they assure me that my mobile will be repaired fully but again in 20 days the cell hangs up.
Is this the INTERNATIONAL STANDARD maintained by the largest mobile manufacturer in the world? I am planning to go in court of law or in the consumers court against sony ericsson and i will take you to the consumer court and i want a refund of the cost that i have paid for this mobile or a new handset again.
I am fed up of the service that i have been provided but with futile results and now its in the hands of SONY ERICSSON to redeem my cost or be dragged to court . in my view SONY ERICSSON must withdraw the service approval of SALORA INTERNATIONAL OKHLA... because i havn't seen so incompetent engineer or so irresponsible service centre.now its SONY ERICSSON wish how to refund me for set or give me new handset. Initially I was using NOKIA cell phones for more than 4 years which never gave complaint to me. Is this really the standard of great SONY ERICSSON.
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