Dear Sir/Madam,
I have purchased a sony ericsson mobile "w100i" spiro on 21st feb.
from the day of purchasing of this mobile i am also facing many
problems in my mobile and now i am regreting purchasing cell phone of
sony ericsson.some of them are-
a).hanging problem while watching video to reactive phone should be
remove and put battery
b).while to write msgs showing out of memory
c) auto-off.
They checked and declared that software problem and they upgraded software two times with in 20 days but the problems are not yet solved.. 3rd time I interacted same center regarding these problems on 2nd april (Accel care center, lko) as my phone was dead. I got my phone back on 27 april after being replaced (Engineer remark- rf board replaced & upgrade set is ok) they were saying same software problem and it's not been completed one month also so i requested them replacement but they denied my query they are not taking care about my problems.simply they were saying contact sonyericsson customer care bt again after few days again i was facing the same problem my phone got dead. I again submitted it to the sevice center 21st may Work-Order number-se31146810117. its been more than 20 days now and they are telling me that the work is still in progress. I regret purchacing a cell phone of ur company now i need model replacement or please provide refund... i am very disturbed i am feeling i have been cheated by the company kindly provide me a resolution as soon as possible. there is no proper response from your executives of customer care and in no way i am going to take that handset back i want a model replacement or refund only. the problem is not solved by the company my cell phone is at the service centre since long time. company is not providing any kind of help regarding all this. above all the customer care executives talk very baldly if not agreed to their points. company has taken out a new strategy of cheating customer. being a well recognized brand people rely on the product and after purchasing it company and their employees/executives take no responsibility regarding their own mistake. A very bad behavior of cutomer care executives was seen.i am humbly requesting to sonyEricsson company please let me get replacement/refund of my mobile. Please help.
waiting for your prompt reply.
Thanking you
Regards
Prachi Chowdhary
91-9616553001
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