SUB -Ridiculous Service
[email protected]
DEAR SIR
This is to bring Your kind attention on the following matter,
As soon as I came in Delhi, I was most attracted by the offers of Air Tel, for a life time pre paid connection, I took the conncetion by submitting the essential proofs of my identity. Enrolled as a customer -- After one month I got a message again to submit the identity poofs, with photo and enrollment form in any of the AirTel offices -- This was in cooncetion to the failure in tele verification. My Incomming and out going services has been cancelled on the same date (31/07) when I received the above said message so that I could not take up with any actions to solve the probelm
On 1st of august I went to Kamala Nagar Air Tel office and submitted three categories of my identity proofs
1. Copies of the Passport pages
2.Copy of the Electrol identity card
3. Copy of the Driving licence
4.Photo
5.Filled up Enrollment form with seperate Anexure Form for Non Native Delhi residents
I received the Acknowledgement cum Counterfoil customer copy (0508452894) from the office with a commitment that my service will be reinstated/reconnceted with in 72 hrs
From that day onwards I was keep on calling in the Air Tel customer service for reinstating my service & and it was told that Due to a Saturday and Sunday holidays in between -it might take extra time to do the facility for me
I have patiently awaited till the 72hrs to pass out, But even after that also it has not been sorted out. Today 7th of august I am still facing the same probelm but as a consolation to me, The Incomming calls are allowed &which in trun generated a dobut in my mind that if they can avail incomming why not outgoing facility? & so it is understood that some gross negligence and ignorance in terms of service had occured
With great disppointment and frustration I am writing this complaint.
The AirTel customer service is demanding the same procedure to be followed again with any of the Air Tel office &but I aniticipate the same consequneces would be going to repeat
Now I am thinking to approach any other conncetion providers other than Air Tel
I view of the above I would humbly request to the concerned authorities to take appropriate actions in this case at the earliest. I hope this will not happen to any more customer of Air Tel
Thanking you
With Regards
Jose Prasobh
Mobile No .9717447015
Sim No 399110080312624528
Serial no on customer copy &0508452894
0 comments