It is with regret that I am registering this complaint about the Sensa SMP aquagaurd product (Cust ID no- 1006701291) that I bought on 8th of January this year after a lot of deliberation. The sales person Mr SenthilKumar (09840891530) convinced us that this appliance is based on an extremely advanced and reliable technology for obtaining not only absolutely pure but also perfect mineral RO water. But ever since the gadget has been installed it has been observed that only 60% of the tank fills in 1 hr but rest of the tank takes 12 hrs to fill! SenthilKumar had explained that correct TDS is achieved only when tank is full as the sensor technology works in such a way that RO and UV filters work alternatively and keep adjusting the TDS and ultimately only when the tank is full, the correct TDS is achieved. He also categorically assured that the tank would get filled in 40min & that we can switch off the machine & collect entire water with proper TDS & switch on for next collection. But waiting for more than 12 hrs is totally unacceptable after spending an exorbitant sum of 18K! Even after a complaint was lodged a couple of times with the customer service centre and subsequently online in the company website on 16th feb, nothing has happened. One Mr Arun (09543229449) visited on 17th and stated they cannot do anything and the person who installed the machine should only attend to it and perhaps change the entire unit! He took down a written feedback on that and left. After that, all that has happened is that, on two occasions someone called and asked whether the problem was rectified. After expalining that nothing had been done they would just respond saying they would look into the matter but till date there is no change in status. Every morning I switch on the gadget at 6.30 AM and it is late in the evening after 6.30 pm the tank reaches its full capacity! Can't but help feel cheated by such a big company with a great repute! Wonder how many customers have been taken for a ride and how many more are going to be similarly cheated. Many of them may not even be aware that they have to wait for the tank to be completely full to get the correct TDS and hence going on collecting poor quality water in their ignorance. I too came to know only by serendipity when I measured the TDS of the water when it was only quarter of its capacity and found it be as low as 45! That is when I queried Senthil Kumar and he explained that the correct TDS of 75 is achieved only after the tank is full and unfortunately that takes more than 12 hours to happen! I hope through this forum I am able to spread the word about the faulty gadget and wish someone responsible looks into the complaint and attends to it at the earleist.
Nirmala
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