EUREKA FORBES-EURO HELPLINE
No response to complaint since 26th Aug
To whom so ever concerned,
Dear Sir/Mam,
I Mr. Manish Doiphode,
Cus No. 1003949528
Complaint No. 0059226032 given by Eureka on 26 th Aug
would like to make a complaint against EURO HELPLINE 39883333, I use their Aqua guard model Compact since 3 yrs. We are on an annual service contract that we annually renew.
On the 26th of August i called their helpline to complaint that my aqua guard was giving me trouble it was not at all functioning & i cant fill any drinking water that they need to send someone urgently the
complaint no they gave me was.0059226032 .they promised that a technician would come the same day or latest by the next day which was 28th march.
It is the 4th of September that I making this complaint.
I called them on the 27, 30, th Aug, then 2, 3, & 4th of Sept. aswell as the to follow up each time they apologized & assured the person will come the same day.
What is the meaning of having an annual contract or a service help line in the first place. You can understand how important it is to have drinking water especially considering the no of ppl we are at home. I kept requesting to them that we have to buy mineral water which is expensive that this should be treated as urgent.
This is not the first time that these people have been negligent.
I sincerely request you to teach them a lesson. When it comes to selling products these people are all over the city but come time to service their products this is the attitude.
PLEASE HELP ASAP
Awaiting your prompt response
Manish Doiphode,
Great eastern links, Ram Mandir Road, Goregaon West, Mumbai - 400104,
T: 9892299100
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