E-ZONE/KENT WATER PURIFIER
DAMAGED PRODUCT DELIVERED AND NO REPLACEMENT

I HAVE PURCHASED KENT UV WATER PURIFIER FROM E-ZONE THROUGH ONLINE. BUT, THE PRODUCT IS DELIVERED IN DAMAGED CONDITION. I HAVE CONTACTED E-ZONE AND THEY ASK ME TO CONTACT KENT CUSTOMER CARE. WHEN, I CONTACTED KENT, THEY ASK ME TO CONTACT E-ZONE. NOW, BOTH ARE NOT REPLACING THE PRODUCT AND POINTING OUT OTHERS. WHAT I HAVE TO DO? PLEASE HELP ME TO GET MY MONEY BACK OR REPLACEMENT OF DAMAGED PRODUCT SENT BY E-ZONE.

I HAVE CONTACTED E-ZONE - DEEPAK OF MUMBAI 022-67840400 AND KENT - PRATIKSHA OF MUMBAI 022-40532424 & SULTANA/PRATIKSHA HEAD OFFICE MUMBAI - 022-40313500. AT LAST NO RESULT.

PLEASE HELP ME OUT TO SORT THIS ISSUE. I DO KNOW HOW TO ESCALATE, SO PLEASE HELP ME.

THANKS & REGARDS,

C.SENTHIL KUMAR

9489911755

0422-2414404