The Faber Chimney at my home developed certain motor problems during Sep 2011. We called Faber servicing and they checked and mentioned that the motor has to be replaced. As it is under Lifetime warranty, Faber mentioned that they will replace the motor and get the servicing done. But until now, which is already more than 1.5 months, motor has not yet been received and serviced. I have called them innumerable number of times, called up Pune office as it is their head office, registered complaints but until now there has been no response by them. It is really frustrating and when I call they inform me to call up Pune to get the things speeden up and when I call Pune they refer back to Bangalore service station where I had initially registered my complaint. I thot with Faber being internationally acclaimed company I would get good after sales service. But, they have turned out to be really lousy and cheap stupid organization without responsibility towards their customer. They are more like fit it and forget the customer types. If any Faber personnel has got time enough to look into customer complaints or if they have an organization head, which I sincerely doubt, my complaint number is - 1109184733 - Suresh
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