I bought a Faber Chimney when I was in Chennai. On my shifting to hyderabad I have brought the Chimney along with my other household goods. It has be THREE YEARS that I have been trying to find FABER's Customer service to fix the chimney.
I went to their show room FABER Panorama at Ameerpet and lodged my request several times. You will hardly find anyone there. The sales girl will take the details promptly and there is no response.
It is shameful that they are running an ad campaign for their chineys in all the leading papers. I think they would like to add some more unfortunate customers to their list.
Faber should understand that in this competitive world, after sale service plays and important role. If this this is the attitude towards their existing cusomers, Faber would soon be a forgotten name.
I suggest all the prospective buyers to beware of FABER if they want after sale service
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