We bought an LG front load 8kg washing machine 2 years back. Needless to say, it cost quite a fortune because of its advanced features. It worked perfectly well till about 2 months back. We got a IE (inlet error) message displayed in the panel & water was continuosly leaking from the washing machine's outlet pipe. We contacted the customer service people & they were prompt. They sent a man the very same day and he tried to solve the problem without much success.
The technician returned back the next day with a vehicle to transport our machine to their service centre. They repaired the machine there and returned it in 1 week's time. It did not work again in my house. We had to lodge a fresh complaint with the customer service & again they were prompt in sending a person to our house. They took our machine to the service centre for a second look and called back to say it works at their centre. They brought the machine back and again it didn't work at my house.
Then they took my machine for a third time & no news came from them for 3 weeks. I kept calling them every other day and they would say some part has to come from Noida. I wonder how far Noida could be from Bhopal!! When we lodged complaints with them there was no response. When we posted complaints all over the internet, they suddenly woke up and offered to give me a lower model on loan till my machine was repaired. I accpeted immediately since I have a small baby at home and I need the machine desperately.
The current status is that my machine does not work in my house while it works perfectly according to them at their service centre. They tell me that it is a fault in my electric panel and they can't do anything about it. The best part is that the machine they have given me on loan (another LG front load fully automatic machine) works very well in the same electric panel in my house. What am I supposed to do? Wash my clothes at their service centre? I am going to the consumer court if LG does not find a solution to my problem in 2 days time.
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