Hi,
I purchased a Trendy Steel Vacuum Cleaner on 23 Apr at Jain Wire, DVG Road Bangalore. I used it only once on 29 Apr for about 35 minutes to vacuum clean our house. I switched off and packed inside the carton. On 30 April I tried to switch on to clean my computer; it worked for 3 minutes and got switched off automatically. I tried to check if there was any loose connection, but every thing was fine. After going through the mini manual provided by Eureka Forbes, I thought it was a trip inside the machine, so had to wait for about 1 hour to restart, however it did not start at all.
I immediately called their Customer care No: 08039883333 and lodged a complaint No: 84716651. A technician came home to inspect on 1 May. He opened the machine, checked the electronics and said that he is specialized only in water filter. I told him to send a person who is qualified for vacuum cleaner. He went back and sent another person on 3 May. The person came home and checked the motor and informed the motor has burnt out and the spares are not available. He informed that as he gets the new spare, he will come and fit it and so he went back. When we called today 7 May he claims that there is no spare at all.
If the defective machine does not have the spares then why should a company sell its Product? It has been 2 weeks only after purchase, used for only 1 time and the Motor has gone. Till now there is no response from the technician or the customer care. I have called up the customer care again and again today, but they inform saying they will send a person. I really don’t understand what to do with this after purchasing a vacuum cleaner for 6000 Rs. Hope at least the Forbes Management will take it seriously to get the machine replaced with the defective part.
Naveen
9611131891
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