Dear sir,
I am the owner of a godrej fridge which i bought in december. As you must be aware of, the compressors that your company supplies come with a 5 year warranty. The compressor of the product in question breathed its last, a comfortable 5 years and 6 months from its purchase date. I, therefore, registered a complaint, on the 2nd of july, at your toll free number 18002095511, the complaint ID being X0207825442. i was assured that somebody would contact me within 24 hours. This, however, didnt happen. when i called again, my calll was abruptly and rudely disconnected by your consumer service expert. My second call wsa routed to a courteous lady who helped me out and a technician reached my place in about 2 hours. he couldn't solve the problem as he hadn't brought with himself a spare compressor. Anyways, day after that, another guy shows up, replaced the compressor and took away the requisite 5700 bucks.. no problems till here. But today, after a mere fortnight, the fridge's cooling is gone again, the symptoms being exactly like the last time. Is this the type of consumer service one should expect from a company like yours?? When i decided to go for your product, it wasn't because you guys were offering some discount or anything like that. I chose Godrej because i was under the impression that you people offer good after sales service. but if this is the type of service you re offering, i see no sense in further going for your products ever again, or even recommending them. Your customer care representatives dont have the sense of politely responding to queries, your customer care centers don't have stock of spare parts, and if they do, they supply us with junk that only compounds the problem.. i have paid Rs. 5700 to end without a working fridge!! Do you guys seriously think that we customers are a fool or baffoon?? if this matter is not sorted out, i am afraid i would have to consider Legal options. Awaiting your reply,
With regards,
Karuna Roy
Asso. Prof.
SGGS college,
Patna
ph no- 91-9431881251, 0612-2348189
2 comments