I had purchased a Godrej washing machine from Pai International in Bangalore. The washing machine from the beginning had problems as there was no hot water coming in it. The executives came thrice and could not rectify the problem, one fine day an executive called and told us that they would take the washing machine to their service station in diary circle as they want to repair and keep it under some observation. The day they took they promised that they will return in 2-3 days..After 3 days the service center guys started saying that a part has to be replaced which is in the transit and will take take a week more..waited a week more and a new story this time saying now that the wiring has a problem and have to replace it. This time these excuses were from the Deputy manager Sushil kumar (Bangalore office). Me and my mom spoke to sushil kumar, irfan, lavanya, mohan, vinod, raju kiran and many more.every time some one calls and gives different reasons. Finally a day came that they are returning our old machine without rectifying the problem and would replace with a new machine in a week after they get sanction letter from the company. I told them to give a new machine once for all as i didn''t want to take my old machine back as i was worried that they might have replaced some parts of the machine..and they might blame us if anything is missing... Basically i told them to just replace a new one and i didn''t want any standby machine for that sake... Sushil kumar has promised a new machine by 09-12, will wait till then..I don''t know the number of calls i have done to these people. I''m not satisfied with these GODREJ customer service guys... I would wait until the promised time and would approach legally.. I would like a replacement from the company., .As simple as that.. As my cousin is a lawyer, he suggested, me to approach the consumer court..Will wait till (09-12) for replacement and later I''m planning to slap a notice against the GODREJ company..I shall provide all the call list and other receipts and i have recorded some conversations too...
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