Sir,
I had purchased a 410 ltr big godrej refrigerator on 08/08 from a bhubaneswar dealer. Within 3/4 days, it started sweating (water drops on the outer side of body). Then it could not be repaired by by service team, though tried again and again for 3/4 months. Then they told that this model is defective, so a new freeze will be replaced and accordingly, they sent a new machine on march in a trolley without any office executive. When the trolley man opened, we found that the freeze is of lower model. So, I asked him, whether any price adjustment will be there or not, but he could not say anything and took back the new machine i.e. i did not replace with the lower capacity machine as there was not price adjustment. Later, i had to face problem regularly with the freeze and in between the service persons has come, repaired and i ve paid for their bill. Nearly 15 days back, this freeze has stopped working. From the starting continuous water was accumulating both inside and outside. I have the following papers.
1. Booklet, which shows the date of purchase.
2. All the papers, which the service persons has given. Once they had taken to their center, two or three times, they have serviced in my place. Once, i ve paid to repair the faulty part i.e. around Rs.1800/-.
3. The zerox copy of the paper, which shows that a new machine had come from Mumbai in the name of my wife "Jayashree Panigrahi". This is a clear proof that they had decided to replace this freeze. But till date they have not physically given.
In such a situation, I have tried my level best to visit their office, talk over phone on several numbers including toll free number, but no one is giving me solution regarding the replacement. Now as the freeze is not working, I do not know what to do. So I need to know, how to get my rights legally or by negotiation.
Thnx n regds
Binay Panigrahi.
Cell: 9861093134.
Bhubaneswar, Orissa.
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