Dear Mr. Rajan/ Mr. R.Bhatt,
We are thankful for your prompt response but regret to inform you that your technician corrected on 30.11.11 at 1.45 pm but again at 6.30 pm stopped working (please refer Call# 3011401675, CSN IS 373 Dtd.30.11.11 @ 7pm) which is quite disappointing.
We sincerely request you to get (Refrigerator Code: GFP220SZMB, GODREJ REF GFP220S, CHASIS# 803040769 purchased from Vijay Sales through Inv.# 14-GDB07-08SICD 248 on 05/ 07/ 2008) corrected through knowledgeable Technician.
We look forward to your appropriate response.
Thanking you in anticipation of prompt response.
Yours faithfully,
Malti Singh,
Building #: E-7, Flat #: 803, Runwal Estate, Behind R-Mall, G.B.Road, Thane (W)-400607.
On Wed, Nov 30 at 8:35 AM, wrote:
Dear Madam,
We acknowledge your e-mail addressed to Mr. Ravi Bhat.
We are sorry for the inconvenience caused to you in respect of your appliance.
The matter is referred to Mr. Salil Doshi, Dy. General Manager (Service), Mumbai Branch, to ascertain the facts and respond to you clarifying the status. You will soon hear from him.
We assure you of our best attention.
Regards,
Rajan
Godrej & Boyce Mfg.Co. Ltd.
Appliance Division, H.O. Service,
Plant – 11, Vikhroli (W)
Mumbai – 400079
R.V.Singh wrote:
>
>
> &&&- Forwarded message &&&-
> From: R.V.Singh
> Date: Tue, Nov 29 at 8:45 PM
> Subject: Non proper compliance by your Technician
> To: [email protected]
>
>
> Call #: 399063 (Refrigerator Code: GFP220SZMB, GODREJ REF GFP220S, CHASIS# 803040769 purchased from Vijay Sales through Inv.# 14-GDB07-08SICD 248 on 05/ 07/ 2008),
>
> Kind Attn. Mr. R. Bhatt/ M/s Mansi Enterprises, Airoli, Mr. Vishal Shah (2779788)/ Mr. Satish
>
> Dear Sir/ Madam,
>
> Please refer to the Service order# 377363 on 22.10.11 (1742), MCO/ 071 during which Rs 1220.00 in cash was collected by your technician but no other fault was pointed out.
>
> Again on 25.11.11 just after a month, for none working Compressor in Refrigerator Code: GFP220SZMB, GODREJ REF GFP220S, CHASIS# 803040769 purchased from Vijay Sales through Inv.# 14-GDB07-08SICD 248 on 05/ 07/ 2008) under 5 Years Warranty Jam to be replaced (In spite of under warranty, Ur Technician collected Rs 900.00 in cash (Even after demand for money receipt, the same was not given by your technician???) with the assurance to replace on 29.11.11 but didn't turn up).
>
> This clearly reflects your service department attitude of making money without rendering the services resulting tarnishing Godrej Decades' hard earned image.
>
> Please confirm your action in correcting the faults urgently failing which we will be compelled to take the help of Customer Grievance Forum.
>
> We look forward to your rapid response in immediate fault correction.
>
> Thanking you in anticipation of your earliest response,
>
> Yours faithfully,
>
> Malti Singh.
>
> E-7/ 803/ Runwal Estate, Behind R-Mall, G.B.Road, Thane (W)-400607.
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