Hi
The issue with my Fully Automatic Washing Machine started from 1st week of May when i raised a call for servicing (drier not working) and due to lack of communication from the service man from kolkata the helpdesk had closed the call stating the reason that the service man had visited my place which he never did, then i raised another call in the 3rd week (for the same issue) and one of the service man visited my place stating that the V-Belt and Pully are loose and are not functioning efficiently but can still make the machine work for few more days, so we should raise a call again once it stops working,
I raised another call which was closed on 28th May (Service Call no. 2805402262) with my machine opened and the problem being in worser condition and we were not able to use in any case, leave alone the drier portion, In this whole case i had a chat with the guys sitting in helpdesk from Vineet to Ershad, who all promised me and cajoled me that the work will be solved and i shall not worry anymore but every time i was dissapointed, not only they didn't fulfill their promise of solving the issue but it was not notified to senior management,
Today morning i had a discussion with Mr. Ashwin, he stated that he is the Team Lead and he assured me that the service man will be visiting my place today but then i get a call from the number 9674737186, when Mr Debashish and Mr Pramod told me (service call number:0806100941) that the service man cannot visit my place since it is too hot and the service man is not well,
From a good working condition my Washing Machine has gone from bad to worse condition and if this is a condition of one of the pioneers brand of India, I feel very dissapointed to have been a part of the consumers since my machine was bought in I am definitely not going to re-new my contract which is going to get over in july and hope to disconnect all the ties with GODREJ if the issue is not dealt with severely.
Thanks & Regards
Mansoo
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