I had purchased one pentacool Model 195S on 16-04-06 from Rohit Sales and Service, Balasore. From the day of installation, it is fixed, even not moved an inch from its installation position. But unfortunately since last week it is not cooling much. Ice is not being formed. I reported the problem and my registered service call no. 746814. The service centre (01 Km from my house, same town/area) balasore attended it and advised for re-charging the Gas, as it seems to be leaked.
1. As I had not done anything, so the not cooling /leakage should be considered as manufacturing fault. And I should be considered for symathy and should be charged as less as possible.
2. As my Compressor warrent is stll there, my service charge should be considered.
3. As I am in the same town (1 km from your service point), Service should be provided at my home with no extra charges.
But the service centre charges in very crude manner Rs 1300 for gas refilling. Do you imagine?? Service charge 250 200 (twice), Gas refill- 650 and spare 200/-.
Please help me.
Should I pay and how much to pay???
Dipak Patra, Balasore, Orissa
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