Hello, i had bought a sony vaio laptop (VGN CS17G) bearing serial number 7000131 on 15th Jan from Belgaum authorized sony showroom owned by Bellad & Company. The person (Branch manager) that attended there is one Mr. Deepak. The laptop was meant to go abroad (Spain, Europe) so we mentioned clearly that we required international warranty. He assured us that our product indeed has International warranty. But after 2 months the laptop started heating up severely and started crashing. It woudnt stay on even for 5 minutes. We contacted the Sony services in Spain but they straightly said this has no international warranty and its valid only in India. Later we had to send the laptop to India which took 25 days and 60Euros by simple post!!! We later we confronted this Mr. Deepak of of sony showroom, he straightly denies that he had, in the first place, assured us international warranty at all. it is a grave mistake on his side to make false commitments and cheat customers as we had told him we would be buying only n if only we would have international warranty. After all this confusion the best we could get is a replacement of the product. But then again the local service center (Vishnu Service Center, [email protected]) did nothing but made various reasons and gave us the same laptop even after it was taken twice for check n repair and this consumed another 15 days. And now again I am facing hardware problems (the battery is not charging). All this and its going to cost me another 5000rs INR to send it back to Spain. All this is very traumatizing. We chose the best brand even though the prices of your products are comparatively high and yet we face these problems and Sony India doesn't bother to help us out. This is defaming the company brand name due to the negligence and arrogance of the sales executives. I request your to take this matter seriously and please give me a solution. I want a replacement for all the hardware problems ive been facing. Thank You
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