DEAR SIR,
I purchased a new 3.5 ltrs hawkins preassure cooker Bearing No. A3513H561338 on 16/10 as i was using the cooker for first time to make dal on 24/10 AFTER SUMTIME THE STEAM STARTED COMING OUTSIDE FROM 2 TO 3 SPOTS EDGE OF LID AND BOTTOM OF STEAM VENT WHISTLES HANDLE PATTI (LEAKAGE FROM SIDE AND VENT TUBE) AS PER THE HAWKINS TERMS OVER LEAF GURANTEE CARD TERMS AND CONDITIONS THE NEW FAULTY COOKER SHOULD BE REPLACED, BUT THE SAME DAY AT 3:OOPM I WENT TO (MARKETING OFFICE: Hawkins Cookers Limited New Udyog Mandir II Pitamber Lane Mahim (West) Mumbai (Bombay) 400 016 India. TEL: 91-22-2444 0807 FAX: 91-22-2444 9152) I MET CONSUMER SERVICE MANAGER NAME AS MR.GOVIND KUTY I TOLD AND EXPLAIN HIM THE ABOVE PROBLEM IN MY NEW COOKER AND REQUESTED HIM TO REPLACE THE PRODUCT BUT THE REPLY FROM MR.KUTY WAS VERY UNSATISFIED HE DENY REPLACEMENT FOR MY NEW COOKER AND (TOLD RAKH KE JAAO HUM REPAIR KAR KE DEGA AND HE GAVE ME THE COPY OF SLIP SR:46357 DATED 24/10), HOW CUM HAWKINS COOKERS LIMITED CAN SALE NEW PRODUCT WITHOUT CHECKING IF I WANTED TO REPAIR THE PRODUCT THEN I WOULD HAVE BUYED AN OLD COOKER NOW I PLZ REQUEST YOU TO REPLACE MY HAWKINS COOKER AND Please do needful to compensate for the loss because of your product's manufacturing defect. AND THE EXPENSE WHICH I WILL HAVE TO TRAVEL FROM SANTACRUZ TO MAHIM BY TAXI UP DOWN TOTAL FARE RUPEES 144 OF 1 DAY AND THE SAME EXPENSE TO COLLECT PRODUCT AGAIN I WILL HAVE TO TRAVEL THE SAME WITH SAME EXPENSE OF 144 TOTAL RUPEES 288 AND MY 2 DAYS ABSENT IN MY OFFICE DUTY RUPEES 2000 SO MY TOTAL EXPENSE OF TRAVELLING AND OFFICE ABSENT IS RUPEES 2288 /-
Regards,
Akhtar Shah (Rubina).
mob-9820786460 / 9320150786
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