I bought this water purifier which was Pure it on 14th march 10.
After seeing the advertisements of this huge product i was quite impresssed.
the 1st day it was leaking from the bottom, this leaking was in a very small quantity
so tried ignoring it. after some days it stoped purifing water. i was supprised
for what happened, i called up the local store from the place i purchased it.
he contacted the call center with me and asked me to speak to them.
i explained the representive the whole story and in the end he started taking my order for new battery kit
and wanted me to pay for it. i dont know if he was after his sales. again i explained him
he now understood and promised me to sent a techinition in 2 working days.
the tech never showed up. i again called my retail store and asked him to check
he tried pumping it and temperorly it started working for 6 hrs at a very low speed
again i called up the call center and explained the whole story abt the previous rep and everything
but again even he started taking my order for the battery kit. i was just pissed off because of
stupid customer servise and over all idot agents working with the company.
after that day there was a rep. who visited my house several times but as soon as he lefts the problems continues
i was irrateted. the rep. had me contact to their boss who was holding a good position in
hindustan lever, but the boss seemed to more stupied then the tech and the call center rep.
he assured me several time that he is going to fix the problem but it never happened even after
several visits of tech. i got mad at the boss then he and assured me that he ll be speaking to his
respective boss. i spoke with his respected boss who was a big asshole even he could not do anything.
i asked my money back to them then this is what they replied me. ' asa nahi hote' (marathi)
means we dont do that. it was clear that they dont want to refund my money back,
i finally got so pissed off that i got aggressive over the shop keeper, the shop keeper was a
friend of my father so he refunded the money back which was on 29th April 10.
It was a real bad exprience which even made me write
on it. i am to lazy to write and i barely care for anything but this was a hight.
i think this is how the crimes take place i literally felt that someone should kill them all.
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