To whom it may concern
Sir, my self Dinesh Kumar Sharma, R/o A – 766. First Floor. Shastri Nagar. Delhi – 110052. This letter is regarding your unexpected and unmanaged working system and for harrasement of customers. I gave my Samsung mobile phone model: SGH – X660, Sl No. R5TYB85270P, IMEI No. 357534001843348 at your service centre on 22nd September Work Order No. WA54860653538 at “Electro Serve Centre” B – 26. Moti Nagar. Delhi – 110015. I was not able to hear the incoming and out going calls from my mobile. I spent approx two hours there and the guy named Sahil, who inspected my mobile phone, told me we will call you later as we need to check it and we will change the speaker. On second or third day I got a call and they told me it will cost approx Rs. 348.00 or Rs. 368.00. I accepted that and told them to make it done. Then after few days I got a call from them the caller was Mr. Naresh and told me to collect my mobile phone as they told me it is ok now and working. I went there and met Mr. Naresh and he made invoice and told me to pay the amount and he handed over my mobile phone to me. I told him to let me check it and force me to pay but I checked the mobile phone with my sim card in this and it was same as I had given to them, then he gave me another sim card and checked with that and that was not working. I had some little arguments with him and he gave me surety to make it perfect next time. Then approx after a week I got a call again to receive my mobile phone and when I was there again then the mobile phone was in same condition while they told me it is working perfectly. From that day I ranged several times but there was no response and they told me we will inform you and I never got the phone. In the month of March or April I got some calls from them about my mobile phone but when I told them all previous drama then they gave me surety to call back me after the satisfaction by senior people but I never got any call back. I received a letter of warning on 14th May that letter addressed to me from the above said service center, “Electro Serve Centre” B – 26. Moti Nagar. Delhi – 110015. This letter was sent to me on behalf and himself by Mr. Manjit Singh. There was two phone numbers given on that letter : 9810829524 and 011 25172630. I ranged on this number and after long wait I had a talk with Mr. Gupta and I noticed his behave was not well and he told me Mr. Manjit Singh is not in office. On second day I talked with Mr. Manjit Singh and he told me you can collect your set and he gave me surety that he will check it by him self. I went there and he was not in office. I called him day after and he told me that he will call me by him self. After wait for couple of days I again called him then he told me that mobile phone is in ware house and when he will get it back then he will call me to get it. I haven’t received any call from him till the date of today so if there is any chance to get my mobile phone back then tell me.
Regards,
Dinesh Sharma
A – 766. First Floor.
Shastri Nagar. Delhi – 110052
91 9810000157
[email protected]
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