Hi,
I am from Delhi, i purchased a Hitachi window AC on 24th June from Navrang Audio Video (p) Ltd., Laxmi Nagar, Delhi (Ph No : 011-22457384). Model No of AC is Hitachi-Wac 418ERD (4 star).
On 16th April i called to the service center on 011-35324848 number for free wet Service of AC (as company provides 3 free services within 1 year).
After my call two technicians came to my home after 2-3 days From Patparganj delhi service center (011-32220029) and they washed ac. After cleaning when they started to set it back then i was surprised that they forgot to set about the wiring, water pipe and sensor etc and they were asking to me how to do. Anyhow they did and went.
Now from next day i felt that there was a noise, bad smell and cooling problem. I noticed it for few days that and finally i complaint on 21st April (compliant no : 12042100176) on Hitachi Customer care on 011-35324848 about above problems. The problem was being to and fro for long time (There are lots of reminders) and after 15 day technician came and tried to solve that problem but he was failed to resolve the problem. I was following them by phone and they told lie that they have resolved all problems. When i reached at home i found only no cooling problem was resolved and rest problems are still there. Iwas not at my home so they got signed from my wife and closed the complaint.
On 12th May i again complaint (complaint no : 12051202876). After 8-9 reminders technician came to my home to resolve the problem and he agreed that he is not able to understand the problem and ask me to sign. When i refused to sign then he miss guided me that complaint will not be closed if you remark on this. I remark that senior technician is required. I waited for senior technician but no body came and when i checked with customer care then i found that complaint has closed. I don't know why hitachi has hired these untrained and non-qualified technicians.
Once again i complained on 24th May (Complaint No : 12052401274) for senior tecnician. One person Mr. Ravinder came to my home he tried to solve the problem. He used some deodorant and perfume to stop bad smell and pushed some small wooden pieces into ac walls to stop the noise. The problem was seemed good but as he provided temporary solution so after 2-3 days problem was again started.
Once again i complained on 31st May (Complaint No : 12053100481) for the same problem. Yet as of now today is 11th June but no one has visited. In between this i followed with Patparganj delhi service center (011-32220029), they tells today/tomorrow technician will come. I found supervisor of this service center is Mr. Shaify : 91-7428113405.He told that our Sr. Technician has gone for a long time for some urgency and he will come after 1 month. I tried to take the no of their manager but they told that he is busy in meeting. Even on customer care executives also gave the same answer when i tried to reach out to the senior authority. Even i requested them to arrange call back with these period for so many times but on one called me.
As Hitachi as not given very very poor services so i want to put their attention on my problem. And since they had wested lots of time (Approx 2 months) so my warranty should be extended.
Yours Sincerely.
Manish Bansal
91-9015257256
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