Dear Sir/Madam,
I have purchase a AirFone Touch Screen Mobile Phone Model No: AF22 from HomeShop18 in the month of Oct. Below are the details of the problems which I faced and help me how to get the refund. Also the Airfone Mobile is with HomeShop18 since 6th Feb and they are not providing the refund:
1. I have provided the initial feedback about the phone on or after 14th Oct but there was not response from HomeShop18.
2. Received the notification from Vodafone on 28th Nov that the mobile phone is not having valid IMIE number and called the HomeShop18 and got the confirmation that mobile is having valid IMIE number and I will not face any problem. I went to business trip and phone stop working because of invalid IMIE number and I was totally disconnected for 5 days and it was a huge loss for me because of not proper action taken by HomeShop18 when I have called on 28th Nov.
Also the mobile was having few other problem because of these problems I have returned the mobile to HomeShop18 on 1st Dec and expecting the refund. But HomeShop18 send the mobile only chainging the IMIE number and other issues are remained same.
3. In the Month of Jan the phone again stopped working when I was on business trip and retuned back the phone on 6th Feb. The HomeShop18 is insisting to take the same mobile phone which got repaired twice and it is having the lot of manufacturing defects but I am expecting a refund.
Can you suggest me how to proceed so that I get the refund.
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