I am holder of vodafone mobile no. 9899135227 for the last five years. It was post paid and later on converted into pre-paid. Afew days back I got a message regarding submission of some records, as per DOT norms. I submitted the required documents at Sector 18, Noida office at 14.30 hrs on 04.09.10. Since06.09.10, I contacted many vodafone officials on helpline 9811098110 &111.After consuming my lot of time, nobody helped me. Some assured me that it will be activated soon, some advised me to visit Sector 18 Noida office again. I visited the office on 07.09.10. I met Mr Abhishek at PAY-IN counter. He replied rudely, and told that I may close the connection if I wish. I took appointment no.209 and met Sonum who assured me that my no. will be activated by 11.30 on 08.09.10 but this time i.e.15.45 hrs mobile has not been activated.
May I ASK, IS IT not a harrassment of customers? When my mobile will be re-activated? Will somebody be held responsible for such callous, irresponsible, heinous and consumer-repulsive attitude?
At last, I request the authorised management to activate the mobile without delay and not to harass the customers otherwise they will not have any alternative but to close the connections and sue the Company.
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