Hi All,
Poor Customer Service.
09833513211... not interested in picking Calls.
Below mails are the follow-ups.
How much I need to follow for my REFUND.
Thank you very much. I would ensure that I would not pay any bills for this month
Regards
Shirish
Fwd: Re: Complaints against DSA Vodafone [#1090403]
From: shirish chavan Tue, Jul 17 01:41 PM
To: [email protected]
Cc: Anjali Blossom
Hi All,
Please find my all conversation with Vodafone for the Refund.
Regards
Shirish Chavan
09769957652.
&-- Forwarded Message &--
From: shirish chavan
To: vodafonecare mum, nodal mum
Cc: Appellate mum
Sent: Mon, 16 Jul 13:35:20 0530 (IST)
Subject: Re: Complaints against DSA Vodafone [#1090403]
Hi All,
This is the last mail for you & your team.
I will not follow the same. If no one reverts within next 1 hour. I will understand that no one is able handle Customers at your end.
It is loud & clear. I want my 350/- refund back by EOD.
If not, I would not pay to vodafone bill for this month.
Awaiting for an urgent revert on asap.
Regards
Shirish Chavan
09769957652.
&-- Original Message &--
From: shirish chavan
To: vodafonecare mum
Sent: Sat, 14 Jul 11:56:27 0530 (IST)
Subject: Re: Complaints against DSA Vodafone [#1090403]
Hi Bhavika,
Thanks for the revert.
I thought that I lost my money & my patience too.
Attached is copy of receipt of Rs 350/- paid by us.
Also to write I was following the issue with Vodafone with the Sales Executive Mr. Kunal (8879618470). Trying to call this person, but he is not interested in picking calls from us. Is this way all customers are being treated at your end.
Pick-Up Boy Mr. Ravi Yadav (9004976454) who collected the money & all documents. Tells us that we will inform you. But when???
Request you to tell us How we are going to get this money. I strictly need a Refund on this issue. No new SIM. No more Vodafone...!!!
Also I am currently using a Vodafone Postpaid No. 9769957652. I need to change the same to Prepaid. Please tell what is the procedure for the same.
Awaiting for an earliest revert.
Regards
Shirish Chavan.
09769957652
&-- Original Message &--
From: Vodafonecare Mum (MUM)
To: [email protected]
Sent: Fri, 13 Jul 17:21:38 0530 (IST)
Subject: Complaints against DSA Vodafone [#1090403]
Dear Mr. Chavan,
Thank you for your email dated 11/07, regarding Vodafone mobile number 9833884439.
We regret for the inconvenience caused to you.
We tried calling you on your alternate number 9769957652 but were unable to reach you.
Further, we request you to kindly revert with the receipt of Rs. 350 which you had received at the time of purchasing above mentioned Vodafone mobile number. So, we can investigate further.
Mr. Chavan, given below is the Service Request reference number for your enquiry; in case you need to check for more details on the same, you can share this no along with your cell number with us.
Service Request Number : 424514849 Also, the interaction reference number is mentioned in the subject of the email; in case you wish to write to us for the same query again, please do mention this number in your email subject line. This will help us trace your previous communications. In case you need any further assistance, please do call or email us. We’ll do our best to help you.
Happy to help,
Bhavika Shah
Vodafone Care
Contact numbers
For Enquiries : 111 or 91-9820098200
For Complaints / Requests : 198 (toll free)
Fax number : 91-22-66661200
E-mail: [email protected]
Website: www.vodafone.in
Dear Customer, Need a new postpaid connection? Would you like to buy a USB connection? We are happy to Help. Simply send POST as an SMS to 111 or alternately you can write to us at [email protected] or call on 9930789116 between 9am to 7pm you will get a call within 1 working day and we will assist you in the convenience of your home.
--Original Message--
From: [email protected]
Date: 11/7 4:35:33 PM
To: Vodafonecare. [email protected]
Subject: Complaints against DSA Vodafone
Customer Cheated by Vodafone DSA
Dear All,
This complaint is regarding the wrong information shared by DSA & then no one in the system wants to resolve the same.
DSA Name: Systematic Knowledge Services Pvt Ltd.
Contact No. 9833008034 (Always Switched OFF)
Address: Andheri (E).
We had a requisition for a Postpaid Connection for SIM Card & Plan of MYOP (99 49) on the number as shared by DSA agent. On Friday 06.07. the DSA filled the form & details & took the money (Rs. 350) from us. We had given a confirmation for the desired no. 9833884439
On Tuesday, Verification was done. Later in the noon call came from Vodafone that the number which we had given earlier is not available with them. Thus we requested, if not return back the money.
Till date no one responded on the same. We are calling up-frontally on their numbers. But neither the Verification Team is also not picking the calls for the complaints.
This is an best example how a customer is being treated by Vodafone.
Treat this an urgent. As if I am not getting the said number. Request you to cancelled the same & return back the money. I can't chase more to Vodafone on daily basis.
If I don't get refund for the same, I need to change my current services from Vodafone to Other Service providers.
Waiting for an revert asap.
Regards
Shirish Chavan
09769957652
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