This is with reference to the HP PN 1000 as purchased from New Vision Imaging Pvt Ltd, New Vision House, TVIM Industrial Estate, Mapusa, Goa as mentioned to be the registered office address.
Just wanted to draw kind attention towards my serious concerns with the machine as delivered to me...
2009 - After the end of number of unlimited calls from your marketing / sales person Mr. P Chakraborty and also equal approach from Mr. H L V Prasad, mentionining all the best possible discounts and facilities and assurance of good quality machine and installation assurances, training at Goa etc etc amongst others, I agreed to establish the machine (HP PN 1000) at my 34 year old premises Studio Gem, Opp Pillai Hall, Sadar Bazar, Chaibasa in the year 2009 in the month of May - June.
Further I was made to believe that I am offered the machine as an special priviledge of making a downpayment amt followed by installments post installation of machine, to which I agreed and moved ahead with agreement as on 24/7/09 along with other process etc. Also, for the smooth and quick establishment of the machine at the premises, got the road permit done, paid for Rs (12000) and was told this cost will be later adjusted by the company as they are suppose to arrange for the road permit, Additionally l got with other infrastructural establishment done at my premises (AC/ Separate cabin wing to name a few which incurred cost) for the proper and smooth functioning of the machine.
The machine was delivered to me as on 18th August which was to be followed up by a training session and installation by your company officials, which NEVER happened. After the machine was somehow delivered to me, both Mr Chakraborty and Mr Prasad happily vanished from the whole scenario. There was no one to assure and tell when exactly can we look at making thing work. I was told to get in touch with some Ms Shalini, who very politely kept on BUYING time from me for a prompt response, which never turned out. I was even made to follow up with almost every officer at the eatern zone (Kolkata, Patna) for some assurance on the installation and training part, which failed again, and that was honestly NOT a part of my job.
After almost 6 - 7 months, an engineer Mr. Ayaaz comes from your end and then he discovers the machine that was send to me was an obsolete stuff as 90% of the parts didn't function. He tried all possible engineering skills on the machine but could not rectify the defects, then was forwarded to Mr SUKOMAL BANERJEE from Kolkata and some Mr Arindam from GUWAHATI, both of them were acknowledged as the BEST engineer from your end but were of no help and happily went back. All the esteemed bunch of engineers found the machine to be an outdated model etc.along with many other issues better known to you. Now, when I re contacted your company, you and several other whom I approached, FINALLY assured me to get a new replacement for the machine, which took another 4-5 months.
Now, on August 23rd almost after an whole year of entering the agreement and after another round of effort of mine for road permit etc etc, the so called replacement machine was sent to me. An engineer from your end Mr Ayaaz was here to install it finally on this sunday, August 22nd 2010. But now we get to know, this machine is of no relief to me, as it is an DEMO machine that has been sent to me. What do you have to say about this, If I am not mistaken, you are very well AWARE of the matter and no permissions would have gone unnoticed and without your consent to the respective departments. What made the company to send ne a DEMO machine??? Now when I contacted the current persons involved for the delivery of the machine (you Mr Padmanabhan, Ms Shalini at Goa, Ms Vinita), the response is again the same - no proper assured response.
It looks like a complete matter of ignorance and negligiency or delibaretely misguiding the customer (you have to clarify, which one of this is to be believed)??? And the way the transporter elope away with the earlier scrap machine that was sent to me, looks like a planned way of taking back the earlier device replacing with this demo as Mr Ayaaz was here to pack the old machine a day ahead, followed by the delivery of this new DEMO machine the next day i.e August 23rd 2010. I wish the planning were as smooth for customer satisfaction as well rather than trying to erase the loops from your end.
I belive, everyone's time is equally important and schedules are tight but there has to be a solution for the trust and patience I gave your company. I belived in the product and the brand name HP associated with it, but nowhere this misguidance is accepted from your end.
I have been in the photography profession for last 34 years, and purchasing latest well equipped technological support devices are not new to me. Right from learning about the machine, knowing the brand, negotiations, recieving the machine, training and installation and then functioning of the machine, followed by the assured after sales service is the normal process expected by any reputed company. But this 1 year wastage of my time has traumatised my faith in your company.
Request you to kindly revert to me on a Solution to the matter at the earliest, or else let me know, if things needs to be escalated further.
Regards,
Nirmalendu Sarkar
09934373214
Studio Gem
Chaibasa
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