Recently I bought 2 newly launched HTC incredible from HTC dealer I switch at Jaipur. I was told at the the time of delivery that these phones are very advanced and first time launched in India with so many features. at the same time I was told that i am the first person in North India to get that phone. i could not stop the temptation of being the first user of newly launched device and bought two phones from dealer on his words. i did not evaluate the phone also on its quality, well hardly anybody would do that because everybody trusts brand. to my dismay phones had many problems. I would like to list couple of them below:
- voice clarity was not at all good into both the phones. it looked like i bought some cheap chinese phone.
- it was drooping signals every minute. i was not able to make calls at the same time incoming calls were getting disconnected in between.
- phone was automatically going on airplane mode
- phone was very slow, application was taking time to open up.
- while talking over the phone new application were opening just from my touch, though i was told that while talking phone would automatically go to sleep mode.
- some other un-explainable problems as well.
i complaint to dealer regarding all these problem. he suggested me to visit to HTC service centre. i did that but the service centre was closed on Tuesday.dealer asked me to keep the phone and said to come next day. next day i had been to service centre, where they issued me DO and asked to give back phones to dealer. i did that and dealer assured me to give new devices by evening. till evening i did not receive any call from dealer, i tried making calls to him and sent messages but did not get any reply. i visited the place again on which he asked me to wait till next day, and that was today. today around 4 PM he asked me to come and collect new phones. i visited and collected new phones and tried both the phones in front of him and company personals. to my dismay, problem persisted in new phones as well, which everybody including company people have agreed. i have given back both the phones and dealer has asked me to wait for 7 days for problem to be resolved.
now the situation is my money is with dealer and i am stucked with my old phone, which is already creating problems for me. nobody except me is in pain. i am trying to survive with my old phone.
kindly help and suggest me what should I do. I do not want my money back, i want HTC incredible only. I would live with the fact that i am not the first user in North India.
Regards
Jitesh Biyani
9829071803
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