Hello,
I activated my Blackberry BIS plan 399 on 11th September on my Goa/Maharashtra circle prepaid number 8308204489, however the plan automatically got deactivated on the 18th September. I called the customer server 10-12 times, on 22nd September on of the idea representative stated that the plan will be activated in 24 hours as they have forwarded the request to the back hand team. After 24 hours I called the customer care again and again the representative stated that they are still waiting for the reply from the back hand team and it will take 24 hours. When I called on Saturday the representative was very rude and disconnected the call.
On 26th i called the helpdesk again and spoke to the floor supervisor Sandeep Gohil or Govil from the GPRS department, He stated that he will activate the BIS 399 plan by call of business and also will extend the days from which the plan was deactivated. Today 28th September I called the Helpdesk again and the representative was not ready to transfer the call to his supervisor and still there’s not resolution.
Can you please look in to this since no one is ready to provide any resolution!!!
Regards,
Jonas Gonsalves
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