Reminder
&-- Forwarded Message &-
From: Dushyant Sharma
To: [email protected]
Cc: [email protected]; [email protected]; [email protected]
Sent: Sat, 28 November 10:57:40 AM
Subject: Fw: Complain Registration from www.LGINDIA.com - 271120060
&-- Forwarded Message &-
From: Dushyant Sharma
To: [email protected]
Sent: Sat, 28 November 10:50:35 AM
Subject: Re: Complain Registration from www.LGINDIA.com - 271120060
Kind Attn: Sh. Moon B. Shin, Managing Director
FOR YOUR IMMEDIATE ATTENTION
I am in receipt of your reply & tried to contact on the mobile no. He told I am out of station you contact on 9999074013 that number is switch off. This is a customer oriented company. Kindly provide us e-mail id of Chairman LG India to forward all correspondence & immediate solution of my complaint. Treat it most urgent. Please note that there is no solution to forward the MD Mail to Sr Branch Manager I asked few lines who will settle my case MD or Branch Manager
Thanks & Regards
RAKESH CHANDEL
%%%%%%%%%%__
From: "[email protected]"
To: [email protected]
Cc: [email protected]; [email protected]; [email protected]
Sent: Sat, 28 November 10:16:15 AM
Subject: Re: Complain Registration from www.LGINDIA.com - 271120060
Dear Customer,
We are sorry to learn about your dissatisfaction.
We have forwarded your issue to concerned Branch Service Manager so that an immediate step can be taken in this regard.
Please don't hesitate to contact our Branch Service Manger Mr. on his mobile number 9999798775.
Thanking you and reassuring you of our best services always.
Thanks and Regards.
Sonu Mathur
Customer Service Dept.
LGEIL- Head Office
Greater Noida (UP)
Complaint No 271120060
Name Rakesh Chandel
Email id [email protected]
Address 1 VILLAGE RAMPURA
Address 2 POST RAMPURA
Address 3 Distt: Gurgaon
Landmark &--
State Haryana
City Gurgaon
Pin Code 122001
Std Code &--
Phone No 9958177980
Mobile Number &--
Product Refrigerator
Subcategory Frost Free
Appointment Date 27/11
Type of query Complaint
Remarks MESSAGE FOR CHAIRMAN/MD/CEO ONLY Dear Sir, This is to inform you that I purchased one Refrigerator Model LG 195 9M4&5 Bar Code No. GL195NM5CLIZEBN (IN) S.No.900NLFD010779 from your Dealer Bansal Electro Vision Pvt Ltd, Jakabpura, Gurgaon vide their Bill No.10098 Dated 23.09.2009. From the very first day of the purchase I experienced that Light (Inside Bulb) is not working properly & conveyed the message to your call centre- No response till date. Please note that on 23rd November'09 around 4 AM I faced some problem in my breath, I woke I found the heavy smoke spread in my house. I immediately see what happended. I saw heavy smoke is coming from kitchen. I called my family but that time they are unconcoius then I called my neighbours for help. All helped us they took my family, Gas Cylinders but they failed to save my kitchen regular items including Food Processor, Room Cooler - 1 No Make Simphany purchased on 9.6. RO Filter, Washing Machine, Kitchen Utensils with routine family store items i.e. Dal, Ghee, Sugar, Atta, Rice many others kitchen items - All burnt or damaged due to heavy heat With the blessing of God & timely help by my neighbours I save my family In morning on 23rd around 6.30 AM I booked my complaint No. CO9B2300015to your Call Centre Tel No.18001809999 as well as your Dealer. Your representative Mr. Neeraj 1 visited my residence at 2.30 PM on the same day to assess the situation & took the photo of the scene as he confirmed that because of Thermostat Fault it happened. It shows that No Quality system is followed in LG to make the final product. Again one team without any intimation or identification visited my residence on 24th evening to take the sample of burnt Refrigeratior from inside material. But Result NIL till date. One of your executive told please give SMS on5757554 & Adopt option 1 we will contact you - no response. In these circumstances how any one believe on your product. It shows that all products are free from Quality Check available in market. All norms are bye-passed in earning the money for Company. I described all story to your Call Centres People & they told that they give new Regrigerator within one 15 days & I asked what about others losses they have no answer they told You contact our Head Office only they will settle. The Total Loss in around One Lac including Refrigerator. In some bad happened in my family who is responsible - no answer with your team. I request Chairman/Managing Director/CEO of the Company who is responsible for such bad product available in market look into the matter & pay compensation immediately otherwise I have no option to knock door of Honourable Court for justice. Also stop playing with human lives in the race of earning more profit as human lives are more important than profit. Treat it most urgent. An early reply in this connection will be highly appreciated. Thanking you, Rakesh Kumar Chandel Village Rampura, Distt: Gurgaon Haryana Mob. 9958177980 Photo of the burnt Refreigerator is attached for your immediate reference.
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