Hi
I would like to register my anguish and despair at the way Service Request are handled by your company
We have been using IFB washing Machine Executive Plus since 2006 and thee have been no major problems I must say
Our ordeal started when we tried to get a call registered for first time for this machine
1. Call Center System is mostly down they are not able to register complaint most of the time, they direct us to technical staff.
2. Technical staff's only intention is to replace the parts at hefty price without bothering to resolving the issue permanently.
3. Call center gave the numbers of Mr Ravinder (Engineer) and Supervisor (Deepika) but of no use
4. Even 2 weeks after registering the complaint getting my Drum and bearing changed my Machine is still not working
5. I have another IFB front loading washing machine at my home in Rohtak Haryana which we are using for 12 years without any such problems like replacing drums bearing etc.
Need your Intervention to resolve this issue and ask your engineers to do their duty properly
regards
Nitin Khanna
9818418160
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