I have purchased IFB convenction Model IFB/30 SRCI under Bill No. 2186 amounting to Rs. 14500/- from Dev Raj & Sons Kotwali Bazar Hoshiarpur on 14-10. Product is faulty & under Warranty for three years. We have used this product only for three to four times only. We complaint against this to the company/Dealer, technician of this Hoshiarpur District attended after two to three remindings but failed to rectify this product i.e. 30 SRCI Convection and said all the products have same problem. Then we lodged a complaint on IFB CARE No.1860 425 5678 on 26-12 lodged under complaint No. 7928122. Till date no response we are getting. We are reminding IFB CARE daily today on 29-12 again reminded they told us we have forwarded your complaint to the concerned section and gave us a Tf. No. 0181 46334257 to contact. When I dial this telephone No. no one was attending. then again I got IFB CARE he gave an other Mobile No. 9988110601, again the same result no one attended this number at 1445 Hrs on 29-12. Then again I dial 0181 46334257 one lady attended my phone and told me that we have no complaint for your product and said give me complaint No. I gave him complaint No. 7928122. Then he gave me another Cell No 9988833881 & said me i forward your complaint to Hoshiarpur. I contact on Cell No. 9988833881 Mr Tiwari attended and said me i have no such complaint of your product.
This is the fate of the consumer. How I am harrassing by the IFB company. They are not hearing our voice. I want two things first the compensation of this harrasment. Secondaly, Now I am not interested to have a such type of head ache in my house. So remove this product /head ache from my house immediately & refund the money with interest.
Harit Sharma
Cell No. 91 94632 22777
B-13/329, Katcha Toba
Hoshiarpur 146 001.
Presently residing at: St # 01, Saroop Nagar, Nr. Blanket Factory, Rahimpur Road, Hoshiarpur - 146 001.
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