Hi,
I purchased a IFB microwavemodel 20DC2 on 01-03 from Priya Electronics, Pimpri, Pune - 411017. The main reason for selection of IFB was it's brand and service quality.
From the day I bought the microwave I was not satisfied with it's heating and roasting. I am confident that there is some issue with my microwave heating and roasting. I called IFB helpdesk / service center multiple times and registered the complains. Below are the details of the same -
Complaint date - 01-03-09
Issue Details - Installation
Resolution date - 02-03-09
Remarks / Comments - Actually, no one visited for the installation. Very strange that the ticket is closed next day without actual resolution
Complaint date - 04-03-09
Issue Details - Demo not provided
Resolution date - 05-03-09
Remarks / Comments - It took alteast a month for a demo person to visit us and show a demo. The demo person who visited us was not aware of any of the microwave functions. Even he agreed the same and assured that another appropriate person will visit soon for the demo. We gave the same feedback on the job report as well but the new person never visited us for the demo. Very strange that the ticket is closed next day again
Complaint date - 18-03-09
Issue Details - Roasting issue
Resolution date - 19-03-09
Remarks / Comments - No one visited. Very strange that the ticket is closed without any resolution
Complaint date - 03-09-09
Issue Details - Heating issue
Resolution date - 05-09-09
Remarks / Comments - Technician who visited to check the issue was not-at-all technically qualified to understand the problem. He not even bothered to see the microwave and check the issue. Very strange that the ticket is closed next day without actual resolution
Complaint date - 27-09-09
Issue Details - Lamp not glowing / Rusting of Grill and inner steel body
Resolution date - Still open
Remarks / Comments - After regrous follow-up, The technician after testing the microwave, accepted that there are technical issues in the microwave regarding heating and roasting. He adviced few spares needs to be replaced because of the defect in the product. The spares are still awaited and whenever I call to check the status I get an reply that the spares are not yet received from company
Even after regrous follow-up with IFB helpdesk for the resolution of my complaint, I never received satifactory response neither from IFB helpdesk nor from the local service center. Its very unfortunate that IFB is not maintaining the quality of their products. Based on my experience so far with IFB, I have decided not to purchasde any product of IFB in future. Learning from my experiences may of my friends have also banned purchasing prducts of IFB. If IFB continues to manufacture such poor quality products, it will soon be thrown out of the market where their is already a huge compition and multiple brands available for selection to the customers.
Request you to please refund back my money along with the interest and take back the defective microwave at the earliest.
- Pankaj Gugale
Ph - 020-27278545
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