I had purchased an IFB Microwave oven (Model: 25 SC 2/ SNo: 005091091210001015) from M/s Rhythm House, Noida on 03/11.
Almost from the date of purchase, I am made to run from pillar to post to keep the oven in working condition.
You can check from your records that almost every month complaints for various type of problems are registered in your service centre for non-functioning of the equipment. Every time, the average time taken to rectify the complaint is 15 – 20 days.
Last time, I have made a complaint on 06/08 (No: 6899538) and the representative came on 08/08. He had intimated that magneto needs replacement. After 1 month of regular vigorous follow up, technician from MG Electronics brought one old used wrong sized magneto (No: 410 in place of required 610 size) on 06/09. The oven worked for 5 minutes and even before the technician left the premises, there was a blast inside the oven.
The technician was called back and he had intimated that “wrong sized magneto was brought and is in the knowledge of branch head of IFB (Mr. Vikas Gaur and Mr. Samantha). The same fact was agreed by Mr. Vikas Gaur also. The technician agreed that some other parts were also damaged due to wrong sized magneto, which has already lived its life.
Whenever your service centre was contacted, they used to give a time frame of 2 – 3 days for resolution, but it was never adhered to. While your service centre was contacted on 06/09, they had again intimated that magneto is not available now and will be replaced once it becomes available. No time frame is given by the service centre.
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