I lodged complaint on or around 10-5-10, regarding washing machine hardware is burst causing drum punctured, concrete blocks broken and causing loud noise and clothes getting soiled, so the machine is not in use since then. Experienced ridiculous response from franchisee as well as authorised dealer, I complained on customer [email protected] but no concrete action taken.
Difficult to fathom that within 3 years of purchase such fault may surface and may cost Rs 7000/- against purchase price of Rs 14000/-.
My plea with them is IFB should replace the faulty hardware without any cost.
P J Patwardhan (complaint no 4496740)
9869422610/ 022 25447010