I put in a complaint about a bad noise in my machine and the mechanic came on Thurs 15th April. He promised to come the next day with the required spare part.
Today is Monday the 19th and I am still waiting after having made 2 more complaints. I finally got the phone nbr of the Vadapalani office (Chennai) and spoke to a Ms Radhika who promised to get back asap.
At 10.30 a Mr Velu called me back (The first return call from IFB) and gave me a long story about how the part has to come from Goa!! Finally after I had shouted a lot, I got another number of a Mr Saravanan who has now said someone will come by 3pm. All this has happened because I yelled and screamed over the phone at various people and who knows if someone will really come? In my 65 years, I have not had to do so much yelling. Tell me what exactly you mean by CUSTOMER CARE?
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