DEAR SIR,
I REGRET TO INFORM YOU THAT DESPITE HAVING REMINDED SEVERAL TIMES TO CALL CENTRE MY COMPLAINT HAS NOT BEEN REDRESSED FOR MORE THAN ONE MONTH. I HAD LODGED A COMPLAINT ABOUT MY DIGITAL 6 KG WASHING MACHINE ON 05.09.2010 FOR WHICH I WAS GIVEN COMPLAINT NO. 5039119. MY WASHING MACHINE GETS HANG/ STOP FUNCTIONING WHEN TIMER REACHES THE READING 0:35. IT DOES NOT MOVE FIURTHEWR KEEP ON WASHING CYCLE, WOULD NOT MOVE TO RINSE AND SPIN IN ANY OF MODE.
YOU ENGINEER HAD VISITED TO ATTEND THE COMPLAINT BUT HE COULD NOT SET IT RIGHT EVEN IN 3 VISITS. NOW DESPITE HAVING REMINDED HIM 3 MORE TIMES, HE HAS NOT CARED TO ATTEND TO MY COMPLAINT.
I AM REALLY DISGUSTED THE WAY YOU PEOPLE ARE HANDLING COMPLAINTS. IF I MAKE A CAAL AT CALL CENTRE THOSE GUYS SAY YOUR COMPLAINT IS STILL SHOWN PENDING BUT NOBODY TURNS UP TO ATTEND TO IT.
THIS IS THE LAST TIME, I AM WRITING TO YOU, IF I DO NOT HEAR FROM YOU WITHIN NEXT 48 HOURS, I SHALL PROCEED TO LODGE A COMPLAINT WITH CONSUMER COURT.
- MRS POONAM ARORA
B-63, ASHOKA ENCLAVE,
PEERA GARHI, NEW DELHI - 110087
MOB. 9868914745
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