I bought a home theatre system (model no. SGPT 470) of PANASONIC on 10.05.10 from Promises electronics kolkata. The same was installed sometime in june. the set was giving some problem from day one. unfortunately the set became Dead in last week of july. After lot of persuation someone from their service center attended on 4th August (complaint no. 02CHCA004) and informed that the set can not be repaired here and it needs to be taken to workshop. After few days i started enquiring about my set from the service center and also wrote various mail to the company but nobody bothered till first week of september. In the first week of september Regional Manager of Panasonic contacted us and informed that some part are not available therefore they promised to replace the set with a new one. However, to my utter surprise he sent back my old set and said that necessary repairing had been done.
I'm not ready to accept this set as there was orignally a manufacturing defect and have been harassed in the last two months time you are requested to help me to get my set replaced with a new one and advice other consumers not to buy panasonic products.
Thanking you.
Yours sincerely,
Arun Saraf
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