Date : 18th Sept..
To,
Respected Member,
The Forum.
Sub. : Service denial and
I had purchased a Karbon mobile K30 instrument from Mobile store No. 1505 at The mobile store limited, Grnd floor, Jalaram chambers, Opp. mehta petrol pumpm Nr. hotel grand regency, Dhebr road, Rajkot. 360 001. wide tax invoice no. 383/430053 Dt. 05/08/10.
Recently as experienced the screen has developed a defect of a dead pixel in the screen and further the answer key has become ineffective thus creating lot of problem handling the calls. Thus surfing the given site addres i looked and located for the service center as per the details below :
Doctor Mobile, 234 Star Chambers Hari Har Chowk Near Limda Chowk-Rajkot. Contacts : 9723648005/9913897105.
I contacted the individual Named Mr. Rahul on the above contact detail and also visited the service center twice for the subject concern but was intimated interestingly that they do not service karbon mobile/s since they don't have the contract with the Karbon mobile company.
My grivience is that though the company boasting of warranty support and the service network which is published on the company's site why the service center is not supporting the complaint issues and even if the service center and the company are having issues why the customer has to suffer.
Request for immediately needful in the concern matter for the sorted solution from the concerned company.
My details are as follows :
Hitesh Rathod.
"Chamunda Ashish",
5 - Dholariya Nagar,
Gayatri Nagar Main Road,
Rajkot- 360 002.
Mob. 98791 51999
Thanks & Regards,
Hitesh Rathod.
0 comments